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Laura Saint-Martin

Senior Operations Manager - Business Analyst

Summary

Senior Project Manager, graduated from the Ecole Hôtelière de Lausanne with 10+ years of experience in the high-end side of various industries such as hospitality, transport and automotive, I am a dynamic, curious and results oriented person. Proficient in leading projects and implementing changes, I am keen on putting my professional skills and human values to contribute to the development of initiatives economically virtuous including a better management of natural resources.

Professional experiences

Co-founder

Evoeron

Since 2. december 2023

Professional skills assessment

Solerys

From January 2023 to September 2023

Coaching at Solerys - Oasys: NLP method, stress resilience, podcast creation, theater technics
Psychometric tests with Assesfirst (Shape, Drive, Brain) and WAIS IV
Self-education on causes and consequences of climate changes
Approved candidacy for DAS in Sustainable Management at HEG Geneva - Autumn 2024

Feasibility study: 3* hotel acquisition in burgundy

Freelance

From January 2022 to September 2022

Business Plan (Market research, P&L, project planning)
Visit of 8 high potential properties - Selection of 2
Networking with local / regional institutions (CCI BFC, Réseau Initiative Côte d'Or, Region BFC)
Budget negotiation ranging between 1,2 and 1,7 millions €
Business Plan's oral and written presentation to banks and institutions

Real estate expansion analyst

Tesla

From June 2020 to August 2021

Conducted 14 real estate expansion projects in Switzerland and abroad
Managed a portfolio of 15+ properties in Austria, Switzerland and France
International Market Research of industrial and commercial real estate
Team leader of a 5-10 person multi-trades team (brokerage, attorney, constructions specialist,
architects)
Lease agreement negotiation among 50K € and 600K € /year/business unit
National and International travels
Excellent knowledge of the Swiss and Austrian car industry mapping

Real estate expansion analyst

Tesla

From June 2020 to August 2021

Marketing operations specialist

Tesla

From August 2017 to June 2020

Developed quarterly marketing plans for Romandie, Bern and Ticino
Supervised 4 marketing coordinators
Planned 100+ events around Switzerland
Tracked, analysed and presented results of marketing actions to upper management
Set-up digital campaigns and partnerships on a national level
Managed content for local webpages, newsletters, collateral and displays
Employee referral and new staff recruitment - role-play setting

Marketing operations coordinator

Tesla

From August 2017 to May 2018

Product specialist

Tesla

From December 2016 to July 2017

Skills: Sales Management · Stress Management · Anglais · Customer Relationship Management (CRM) · Client Services · Employee Training · Méthodes agiles · Microsoft Office

Product specialist

Tesla

From December 2016 to July 2017

Project manager

Globe Limousines

From January 2014 to January 2016

Implemented work processes automation by optimizing the use of ERP Gescar
Built a bridge between GESCAR and SAGE with developers
Data analysis of revenue, tachographs, working hours, travels time, vehicle rotation)
Change management facilitator ensuring smooth and effective transition for the teams
New hires onboarding

Business operations analyst

Globe Limousines

From January 2014 to January 2016

Event manager

KEMPINSKI HOTELS

From July 2013 to December 2013

Events organization 20+ private (weddings, anniversary, birthday,...)and 50+ corporate(MICE)
On-site event management
Key point of contact for clients, partners and local teams
Moderator for weekly meetings cross functions
Follow-up and check on invoices

Event manager

KEMPINSKI HOTELS

From July 2013 to December 2013

Senior event coordinator

Starling Geneva Hotel & Conference Center

From July 2010 to June 2013

Organized 200+ events from 2 to 2000 people
Sales revenue generation up to 600K CHF per event
Management of 15+ events at the same time for the International Geneva Motor Show
Team management of 3 coordinators
Recruitment and integration of new hires

Event coordinator

Starling Geneva Hotel & Conference Center

From July 2010 to January 2012

Project manager junior

Potel et Chabot

From July 2008 to December 2008

Degree

2009 – EHL Campus Lausanne – Bachelor of Science in International Hospitality Management

Skills

Odoo
Customer relationship management (CRM)
Web Content Writing
Strategic Partnerships
Product Launch
Retail Displays
Pop-ups
Cross-functional team leadership
PnL Management
Stress Management
Theatre
Podcasting
Market Research
Financial Analysis
Business Strategy
Anglais
Analyse de données
Compétences analytiques
Analyse d’affaires
Amélioration des processus
Planification des affaires
Amélioration des processus métiers
Amélioration continue
Analyse des exigences
Méthodes agiles
Hospitality Industry
Hotels
Event Management
Project Management
Change Management
Sales Management
client services
Program Development
Employee Training
Project Planning
Office administration
tourism
Banquets
Catering
Banquet Operations
Microsoft Office
Organizational Development
Management
Event Planning
Customer Service
French
Budgeting
English
Ventes et marketing
Immobilier
negociation