Antoon Hollants Van Loocke

Experienced hospitality professional with an extensive international hotel operations background acquired in some prestigious locations and properties including amongst others the Grosvenor House, Park Lane, The Grand Hotel Opera in Paris, the Mandarin Oriental in Jakarta, The Bali Intercontinental Hotel and the Ciragan Palace Kempinski in Istanbul.  Worked at head office level as Operations Support Manager for Le Méridien Hotel & Resorts, and Director of Brand Standards for Conrad Hotels & Resorts. In 2008 I set-up my consultancy firm and had the privilege to have structured, defined and written the British Airways operating and service Brand Standards. I continued doing so for; Park Plaza EMEA, art'otel (a lifestyle brand), Dream Cruises, Maggie & Rose amongst others.  My speciality is in defining ‘The What before The How’ through the creation, structuring and the writing of brand operating and service standards; defining customer and brand experience; suggest operational re-structuring, and perform quality surveys.