Oleksii Kapichin

► RMS Cloud is a global, industry-leading software company providing flexible and scalable property management technology for the hospitality and accommodation industry
► Responsible for North America clients
► Ensure hotels and campgrounds have a seamless experience with the product and take full advantage of its features and capabilities

Founder of hotelrevenueinsights.com, a professional hospitality industry blog focused on revenue management, marketing, distribution, branding, and strategy.

►Oversaw revenue management and distribution strategy of the Queen Mary Hotel, Long Beach, CA
►Developed, monitored, and adjusted sales and pricing strategies to maximize RevPAR.
►Laid off due to COVID-19 in May 2020 (hotel closed).

►Oversaw revenue management and distribution strategy of the hotel.
►Managed day-to-day yield operations, and daily operations of the Reservations Department.
►Ensured all SOPs are strictly adhered to across financial and reservation personnel.
►Developed, monitored, and adjusted sales and pricing strategies to maximize RevPAR
►Created and successfully applied new revenue management strategy focused on growing ADR following hotel’s flag change from Starwood to Leading Hotels of the World in early 2018.

Managed Accounting Department’s day-to-day operations. Processed payroll for 70+ employees.

► Performed bank and credit card reconciliations. Managed Accounts Payable (A/P) and Receivable (A/R).
► Monitored and analyzed accounting data and produced financial reports and statements.
► Performed administrative Human Resources’ (HR) functions as needed.

Guest experience and operations improvement project. Assessed hotel and spa operations identifying multiple areas of opportunity for improvement.

► Created and implemented a highly-successful improvement plan.
► Key player improving processes across scheduling, training, hiring, and guest feedback.
► Assisted with hiring and onboarding a new Resort Manager.

►Assisted Spa Director with all business and financial operations.
► Managed spa operations including purchasing, inventory, payroll, guest interactions, and team leadership.

► Led Guest Services Department reporting directly to the Director of Rooms.
► Managed Bell Desk, Concierge, Regency Club (VIP Lounge), and Butler Service operations.

► Collaborated with key operational areas to ensure smooth follow-through of VIP and Estate Guest needs.
► Coordinated gathering and monitoring of all pertinent pre-arrival information.
►Led daily Guest Recognition briefing to communicate and review arrivals.
►Coordinated rooms and amenities for VIP guests.
►Led Valet and Concierge teams. Developed and cultivated strong relationships while building guest loyalty and retention.
►Created and launched all Guest Recognition procedures, processes, and protocols (SOPs).

►Performed all front office operations including hiring, training, and staff supervision.
►Controlled availability of rooms and room types while coordinating room counts and rate categories.
►Maximized occupancy, revenue, and average rate maintaining high service standards at all times.
►Oversaw personnel to ensure guests received prompt attention and personal recognition.
►Assisted Spa Manager with launch of a new reservations system (Spa Booker) as a temporary project while maintaining the AFOM position. Seamlessly adapted to business specifics and trained/coached staff.

►Checked figures, postings, and documents for accuracy. Audited and reconciled revenue postings.
►Managed overnight front office staff.
►Ensured exemplary customer service, checked guests in and out of hotel, and responded to guest needs.
►Addressed special requests and complaints.
► Performed payroll functions for Front Office Department.
► Reviewed, updated, and improved overnight operations.

►Streamlined business operations including vendor communications, inventory accounting, and supply/retail product purchases.
►Conducted payroll for the department including hours, service charges, and commissions.
► Performed comprehensive business analyses of daily statistics/metrics.
► Created effective and efficient inventory and ordering procedures.