Zusammenfassung
An accomplished and dynamic professional who has built a strong reputation in the hospitality industry of Western Australia, with over 16 years of experience. Constantly strives to develop new ideas and concepts, values talent and advocates lean, efficient operational structures, consolidates cultural change, to centralise core functions, attract new vibrant talent, and maintain/grow market position in the industry. Highlights: • Operations management - the administration of best business practices to create the highest level of efficiency possible within a property. • Providing guidance to direct reports, typically comprised of first-line managers and supervisors. • Ensuring clarity around priorities and goals for the operational area. • Managing financials and budgeting • Developing team building and mentorship programs to improve team engagement. • Guiding the talent identification and development processes. • Working across departments with peers to ensure collaboration for shared goals. • Working with senior management and other peers for strategy development and execution planning. • Communicating financial objectives, goal results and key performance indicators to senior managers and directors. • Facilitating goal-level creation for the broader function and works with managers to ensure the goals cascade to the team. • Talent Management & Acquisition • Lean & Agile Cost Management/Automation
Berufserfahrungen
Mba student
EHL
Seit 02 august 2023
Executive assistant manager - tradewinds hotel
Prendiville Group
Von August 2022 bis April 2023
Oversaw F&B, Leisure & Recreation departments, ensuring efficient operations.
Provided professional guidance and support to achieve strategic goals
Developed and implemented strategies to optimize cost, productivity, and guest satisfaction.
Collaborated with other divisions to enhance overall profitability and streamline processes.
Hotel operations venue manager - cottesloe beach hotel
Prendiville Group
Von Juli 2019 bis August 2022
Planned activities for the property, including facility master planning and strategic business planning•
Negotiated and managed suppliers and facility service agreements•
Ensured compliance with risk management and safety programs•
Provided direction and support for all aspects of facility operations.•
Hotel duty manager - cottesloe beach hotel
Prendiville Group
Von April 2019 bis Juli 2019
Managed Rooms Division and Front Desk
Developed and implemented systems to ensure the smooth running of the Rooms Division department.
Assisted management in F&B and day-to-day operations
Food & beverage duty manager - mangrove hotel
Prendiville Group
Von Januar 2019 bis April 2019
Managed seamless daily F&B operations while upholding health and safety standards.
Achieved over 25% reduction in waste through cost-effective inventory control.
Led cross-functional collaboration for streamlined departmental operations.
Food & beverage duty manager - rottnest hotel
Prendiville Group
Von Juni 2018 bis Januar 2019
Managed F&B operations within budget while upholding high standards.
Led team recruitment, training, and appraisal to maintain a skilled workforce.
Designed outstanding menus and continually improved operational processes.
Food & beverage duty manager - cottesloe beach hotel
Prendiville Group
Von September 2015 bis Juni 2018
Monitored revenue and cash flow, and reported on performance•
Scheduled shifts and addressed employee complaints or issues•
Collaborated with upper management to discuss business plans.•
Floor staff/ bartender - pre-opening varnish on king
Sneakers & Jeans
Von März 2013 bis November 2013
Customer Service: Provide exceptional service for a positive guest experience.
Mixology: Proficient in diverse drink preparation for customer satisfaction.
Bar Management: Oversee organized, compliant operations, including finance, cleanliness, and safety.
Banquet supervisor
Rendezvous Observation City Hotel Perth
Von Juni 2012 bis November 2012
Event Coordination: Supervised and executed banquets and events to exceed client expectations.
Team Leadership: Led banquet staff to maintain high service standards and optimize event performance.
Client Satisfaction: Managed banquet operations and ensured client satisfaction.
Bar supervisor
The Aberdeen Hotel
Von Juli 2009 bis März 2014
Customer Service: Provide exceptional service to ensure a positive guest experience.
Mixology: Proficient in preparing diverse drinks and cocktails, enhancing customer satisfaction.
Bar Management: Maintain an organized and compliant bar, including financial oversight, cleanliness, and inventory control.
Senior salesperson
Harvey Norman
Von März 2009 bis August 2013
Restaurant manager
Bollywood restobar
Von April 2008 bis Juni 2013
Operational Efficiency: Managed resources and inventory, enhancing operational effectiveness.
Cost Control and Strategy: Oversaw cost-effective operations, improving profitability through strategic menu enhancements.
Team Management and Training: Led and trained the team, ensuring high service standards and efficiency.
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