Abdulrhman

Main responsibilities:-

● Welcome guests and complete check-in procedures according to Rotana’s standards.
● Process guest check-outs, payments and bills accurately.
● Answer questions about rooms, hotel facilities, services and local attractions.
● Handle guest requests, concerns and complaints professionally and promptly.
● Sell available rooms to walk-in guests.
● Manage cash and approved foreign-currency transactions according to hotel credit policies.
● Coordinate guest requirements with Housekeeping, Reservations, Finance and Maintenance.
● Keep the Guest Service Desk organised, stocked and ready for operation.
● Maintain complete confidentiality of guest information.
● Understand hotel policies, service standards, facilities, promotions and daily activities.
● Remain available as a reliable point of contact throughout the guest’s stay.

Key responsibilities :-

● Manage daily operations across assigned contracts and client sites.
● Supervise site managers, patrol supervisors, shift supervisors and operational employees.
● Plan staffing, deployment, rosters, leave, attendance and overtime.
● Ensure employees receive appropriate induction, training and operational instructions.
● Conduct site visits, inspections, risk assessments and compliance audits.
● Ensure services meet contracts, SLAs, KPIs, legislation, G4S procedures and health-and-safety requirements.
● Manage incidents, emergencies, client complaints and operational disruptions.
● Maintain strong client relationships through meetings, reports and regular communication.
● Monitor labour costs, budgets, invoices and contract profitability.
● Coordinate with HR, Finance, Control Centre, procurement and administrative departments.
● Prepare operational reports and implement corrective or improvement plans.
● Support contract retention, renewals and additional-service opportunities.

Typical performance measures:-

● Adequate staffing and site coverage
● Client satisfaction and retention
● Achievement of contractual KPIs
● Overtime and labour-cost control
● Audit and compliance results
● Incident-response performance
● Employee attendance, turnover and training
● Budget and profitability targets

Manager—oversees several stores rather than managing one location. The role is accountable for people development, customer experience, operational standards and financial results across the assigned area.

● Manage multi-store performance: Set area targets and monitor sales, profitability, labour costs, inventory, waste and operational KPIs.
● Lead Store Managers: Recruit, coach and evaluate Store Managers; build succession plans and address performance or staffing gaps.
● Protect the customer experience: Ensure consistent beverage quality, service speed, cleanliness and customer satisfaction in every store.
● Conduct store visits: Observe operations, review results, coach managers and follow up on improvement plans.
● Maintain brand standards: Ensure stores correctly execute Starbucks procedures, product launches, promotions and merchandising.
● Ensure compliance and safety: Oversee food safety, employee safety, cash controls, security and company-policy compliance.
● Develop employees: Identify high-potential partners, improve training and create development opportunities across the area.
● Support business growth: Analyse local market opportunities and may oversee renovations, relocations or new-store openings.
● Handle escalations: Resolve serious customer complaints, staffing challenges and operational emergencies.
Report and communicate: Act as the link between Store Managers and regional leadership.

Typical performance measures include sales growth, profit, customer satisfaction, labour productivity, employee turnover, food-safety audits and the strength of the Store Manager pipeline.
In simple terms: the Area Manager achieves results through Store Managers and ensures that every Starbucks location in the area delivers the same high standard.

● Key responsibilities :-

● Manage daily operations across assigned contracts and client sites.
● Supervise site managers, patrol supervisors, shift supervisors and operational employees.
● Plan staffing, deployment, rosters, leave, attendance and overtime.
● Ensure employees receive appropriate induction, training and operational instructions.
● Conduct site visits, inspections, risk assessments and compliance audits.
● Ensure services meet contracts, SLAs, KPIs, legislation, G4S procedures and health-and-safety requirements.
● Manage incidents, emergencies, client complaints and operational disruptions.
● Maintain strong client relationships through meetings, reports and regular communication.
● Monitor labour costs, budgets, invoices and contract profitability.
● Coordinate with HR, Finance, Control Centre, procurement and administrative departments.
● Prepare operational reports and implement corrective or improvement plans.
● Support contract retention, renewals and additional-service opportunities.

Typical performance measures:-

● Adequate staffing and site coverage
● Client satisfaction and retention
● Achievement of contractual KPIs
● Overtime and labour-cost control
● Audit and compliance results
● Incident-response performance
● Employee attendance, turnover and training
● Budget and profitability targets

Support Services, Operation Manager of Riyadh Bank Western Area Branches and Commercial Sector

Support Services, Operation Manager of Riyadh Bank Western Area Branches and Commercial Sector

IHG Leaders program EMEA Food & Beverage Division InterContinental Jeddah

IHG Leaders Program Graduated
(On Job Cross Managerial Training its 2 Two Years Training Program to Qualify the Trainee to be Food & Beverage Asst. Manager )

●Main purpose:-

To maintain excellent guest service, smooth daily operations, food-safety standards and financial performance across the hotel’s food-and-beverage outlets.

Key responsibilities:-
● Assist in overseeing daily restaurant, lounge, bar and event operations.
● Support the F&B Manager with planning, staffing and departmental activities.
● Lead shifts, conduct team briefings and allocate daily duties.
● Train, supervise, coach and motivate F&B employees.
● Monitor service quality and ensure compliance with IHG brand standards.
● Welcome guests, collect feedback and resolve complaints professionally.
● Coordinate closely with the kitchen, stewarding, purchasing, front office and events teams.
● Monitor inventory, place supply orders and prevent stock shortages.
● Control food costs, beverage costs, labour expenses, waste and breakages.
● Maintain hygiene, food-safety, HACCP and workplace-safety standards.
● Support promotions, upselling and other activities that increase outlet revenue.
● Prepare shift reports, operational reports and performance summaries.
● Assist with staff scheduling, attendance and performance management.
● Take responsibility for the department when the F&B Manager is unavailable.

Typical performance indicators:-

● Guest-satisfaction scores
● Restaurant and banquet revenue
● Food and beverage cost percentages
● Labour productivity
● Hygiene and audit results
●Service speed and quality
● Inventory accuracy and waste reduction
● Employee engagement and training completion