Alix Boundouki

Overlooking Culinary, Food Beverage, Front Office, Housekeeping, Security, SPA Recreation
Leading a team of 200 Heartists with 5 HODs Reporting to Cluster GM and deputizing in his absence
Exceeded yearly set goals in ESG, Financials and Quality
Assisted GM and DOF in Monthly P&L Review and Owners reporting and yearly Budgeting
Appointed to an Accor expert pre opening team to support the opening of a flagship Accor hotel in
Qatar Swissôtel Corniche Park Towers Doha

Front Office and Executive Lounge operations leading a team of 30 Heartists and reporting to the GM
Increased engagement of Heartists and Guests while strengthening the Accor Heartist culture
delivering higher Guest Experiences results and shown commitment to Brand Standards
Property
of 297 rooms and suites

Pre opening in charge for Front Office and Reservations for Hotel Residences Deputizing for
Rooms in charge, overlooking Recreation and Housekeeping, reporting to GM
Built and led a team of 30 people fostering a culture of innovation, creativity and hospital ity throughout
opening and managing at hotel level the impact of global crisis
Property
of 216 rooms and 116 residences

Redef ined Guest Relations Department while m anaging the Regency Club Lounge for both Rooms and
F ood Beverage with a team of 20 associat es
Yearly ob jectives exceeded in terms of revenue s, profitability quality and associate’s engagement

Assist ed the Rooms Manager en suring yearly KPI were met in the region flagship property with high
profile guests in a highly competiti ve and demanding environment
Handled dail y operations delivering results and l eading team training as well as their indi vidual growth.
Property
of 440 rooms including 50 suites

Managed a team of 20 employees in the Front Office department mainly h andling daily oper ations in
line with expected brand standards and service quality levels
Support ed management and reorganized daily operations during full refurbishment of the proper ty and
maintain ed stability and safety in c risis

Le d d aily op erations, supported in administrative tasks while strengthening Hyatt cult ure a nd standards
Property
of 995 rooms and suites

Manag ed a team of 25 people Front Desk, Concierge, Drivers, Executive Lounge and Guest Relations
-
Ensur ed targets were achieved in terms of revenue, associates and guests’ satisfaction, upselling and
Hyatt membership programs enrolment
-
Overlooking Executive Lounge Operations including both Reception and Food and Beverage s ervice
for a high profile clientele

Completed a 12 months pro gram with e xposure in all departments of the hotel led multiple projects
w hile gaining better understanding of Hyatt brands, Culture, Vision and Loyalty program
-
International Cross exposure in Hyatt Regency Kolkata, Indi a
Property
of 249 rooms and 91 villa s

Relais & Châteaux, 5 étoiles