Ami Salihovic

Housekeeping:

Stock management, ensuring inventory control and replenishment.
Guest relations, delivering exceptional service and responding to guest needs with a high level of professionalism.
Logistics and coordination, optimizing operational efficiency.
Strong internal organization abilities, maintaining a high standard of cleanliness and order.
Experience with the operation and maintenance of cleaning machinery

Reception:
Exceptional guest relations and communication skills, ensuring a welcoming and positive experience for all guests.
Guest registration, check-in/check-out procedures, and the implementation of up-selling strategies to maximize revenue.
Adherence to established procedures and standards, ensuring a smooth and compliant operation.
Outlet presentation, creating a professional environment for guests.
Handling guest concerns efficiently and effectively.
Program management and document organization, accurate record-keeping.
Team communication skills, ensuring cohesive and efficient collaboration.

Concierge:
Guest relations, delivering personalized and exceptional service to meet individual guest needs.
Stock management and ensuring the availability of necessary resources for guest services.
Skilled in handling special requests and missions, ensuring tailored experiences for each guest.
Committed to guest security, maintaining a safe and secure environment at all times.
Capable of managing in-guest demands promptly and efficiently, ensuring guest satisfaction.

Customer Service, Organization, and Setup Before/After Service:
Bar management, including stock control and bar maintenance.
Assistance in the kitchen, food preparation, and production for service.
Guest reception, service, and communication with customers; proficient in reservation software and table organization.
Daily account closing and knowledge of the systems involved in the company’s payment processing.
Transport for catering services.
Purchasing of raw materials for the kitchen and bar.
Stock management for the kitchen, bar, and service areas.
Work at the takeaway stand at Manor, including daily dish preparation, preparation of made-to-order dishes, management of the daily cash register, and cleaning and maintenance of the food stand.