Anna Pavlova

•Conducted market research and financial, operational analysis to support client projects and strategy recommendations.
• Prepared clear and structured reports, presentations, and dashboards for senior consultants and client stakeholders.
• Supported client workshops and meetings by preparing materials, documenting insights, and contributing to solution design

•Conducted market research and financial, operational analysis to support client projects and strategy recommendations.
• Prepared clear and structured reports, presentations, and dashboards for senior consultants and client stakeholders.
• Supported client workshops and meetings by preparing materials, documenting insights, and contributing to solution design

•Represent the MiHM program to external candidates offering insights and guidance on the student experience during campus visits, university events, and webinars.
• Collaborate with the Recruiting Officer to share testimonials and engage prospective applicants during university visits and events.
• Strengthen relationships with alumni and industry professionals to enhance the program’s visibility in the sector.

• Generating, monitoring, and following up on offers including client follow-up and coordination with the pre-sales team
• Structuring and managing all pre-sales and sales activities within CRM
• Presenting commercial results and managing client contracts and billing
• Establishing and implementing controlling processes, alongside managing team schedule

- Analyzing and benchmarking of current and past performance, competitors in the surrounding area
- Analyzing and evaluating group reservation proposals and fares from various tourism agencies
- Monitoring and analyzing budgeting, local market, and forecasting

1. Active communication with suppliers and partners and contributing to proactive teamwork.
2. Creating partnerships and adjusting agreements, invoicing clients when necessary.
3. Creating, arranging, and confirming bookings, trips, events, budgeting services, and other member requests.

1. Checking-In and Checking-out of guests, assisting them at reception, by phone, or online.
2. Processing reservations and billing, performing
duty procedures, concierge services
3. Interdepartmental communication for guest management throughout the stay
4. Feedback management on various platforms

1. Processing and scheduling appointments for clients
2. Promoting SPA treatments and cosmetic brands
3. Assisting with payments and room billings, interdepartmental communication