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Atharva Arun Upadhyay

Professional situation

Looking for a job

Professional aspiration

Position
Luxury Hospitality ,Guest Experience ,Front Office & Service Excellence
Experience
From 2 to 5 years
Desired salary
Between 28 k and 35 kCHF
Type of contract
Permanent job
Mobility
- unimportant
Functions
- Rooms division
- Operations
- Revenue Management
Sectors
- Hotel - Chain
- Hotel - Independent
- Luxury Goods

Summary

I am a luxury hospitality professional who has completed a Master of Science in Hospitality Management (Luxury Experience Management) at EHL Hospitality Business School, Lausanne, supported by Cartier for the Luxury Track. My experience combines high-touch guest operations, experiential hospitality, premium events, and structured service environments. I have managed luxury glamping operations, coordinated large-scale experiential programs, and executed premium events in collaboration with five-star hotel partners. Through these roles, I developed: • Service precision and emotional intelligence • Guest relations and expectation management • SOP design and operational structuring • Team leadership and service culture building • Cross-cultural communication At EHL, I strengthened my expertise in luxury consumer behaviour, service psychology, multisensory experience design, and strategic branding. I also contributed to consulting-style hospitality projects focused on enhancing service excellence and refining operations. I am seeking opportunities within: Guest Relations | Front Office | Service Quality | Pre-Opening | Luxury Experience Roles Long-term, my ambition is to grow into senior executive leadership within an international luxury hospitality group. I believe luxury is not about excess; it is about precision, consistency, and emotional impact.

Professional experiences

Guest experience & operations coordinator | leader | manager

Foliage Outdoors

From July 2023 to April 2024

In my previous role as an Operations Executive, I successfully streamlined operational processes resulting in a 90% increase in productivity. I utilised my strong analytical skills to identify cost-saving opportunities which led to a 40% decrease in operational expenses. By implementing efficient supply chain management strategies, I was able to improve on-time delivery rates by 85%. My proficiency in project management allowed me to successfully oversee 5 projects simultaneously, meeting all deadlines and exceeding client expectations. With addition to this i trained and co-ordinated a leadership program for young leaders to make them best leaders in outdoors and develop their personality.

Operations intern

Foliage Outdoors

From March 2022 to February 2023

During my internship, I collaborated with a team to manage the project, resulting in smooth working of process and project completions. I developed and maintained detailed reports using Excel, enhancing and managing store and inventory. My experience in management helped optimise the process, organise excess inventory. Additionally, I gained proficiency in systems and management tools and technique, contributing to a more efficient workflow and improved team communication.

Assistant event manager | luxury events

Jim dandy events

From September 2021 to December 2022

In my role as Assistant Event Manager, I successfully coordinated and managed over 10 plus events, enhancing client satisfaction. I excelled in stream lining, managing and co-ordinating that resulted in better communication within the team and give best results, while maintaining high-quality standards. My strong organisational skills allowed me to oversee logistics and vendor management, ensuring seamless execution and timely delivery of all event components. Additionally, I developed and implemented marketing strategies that increased event attendance.

Human resources intern

MentorBoxx

From April 2021 to July 2021

During my internship, I was in the core team of recruitment process, contributing to a reduction in time-to-hire. I also developed and implemented an employee engagement events that achieved a participation of fellow team members, providing valuable insights for our HR strategies. My responsibilities included training, recruiting, interviewing and supporting onboarding, which improved the efficiency of new hire processing. I honed my skills in data analysis, communication, and project management, which are essential for a successful HR career.

Guest experience & operations instructor

Foliage Outdoors

From July 2018 to September 2025

In my previous role as a Volunteer, I developed strong communication skills through interacting with 100+ community members on a weekly basis. I organised and facilitated 20+ events, demonstrating my excellent organisational skills and attention to detail. By collaborating with a team of 300 volunteers, I was able to increase community engagement by 90% over a six-year period. I also gained valuable experience in problem-solving and adaptability while working on various projects and initiatives.

Additionals trainings

CHIA Certificate

0000 à Today

Inside LVMH

EHL - Creation & Branding And Operations & Supply Chain

2025 à Today

Completed the Inside LVMH Certificate, gaining foundational insight into the LVMH ecosystem, luxury brand strategy, creation & branding processes, and operations & supply chain management within the global luxury industry.

Principles of Luxury: Form Collectibles to Experience

Sotheby's Institute of Art - Luxury industry

2025 à Today

Completed Principles of Luxury: From Collectibles to Experiences at Sotheby’s Institute of Art – Online Learning, deepening my understanding of luxury evolution, value creation, and experience-driven positioning in the global luxury industry

Degree

2026 – EHL Campus Lausanne – Master in Hospitality Management
-0001 – EHL Campus Lausanne – MIHM

Languages

Anglais - Fluent

Hindî - Native language

Marâthî - Fluent

Sanskrit - Intermediate

Français - Notion

Skills

Teamwork
Talent Management
Store Management
Team Building
Operational Efficiency
Process Efficiency
Operational Streamlining
Strategic Planning
Strategic Human Resource Planning
Team Development
Training & Development
Recruiting
Event Management
Operations Management
Vendor Management
Supplier Management
Inventory Management
Logistics Management
Team Management
Training
Training Coordination
problem solving
Microsoft Excel
Leadership
Management
Fitness Consulting
Human Resources (HR)
Project Management

Hobbies

  • Management
  • Operations
  • Strategic Thinking
  • Streamlining
  • Trekking
  • Music
  • Travel
  • Culture