Professional situation
Professional aspiration
- Operations
- Revenue Management
- Hotel - Independent
- Luxury Goods
Summary
I am a luxury hospitality professional who has completed a Master of Science in Hospitality Management (Luxury Experience Management) at EHL Hospitality Business School, Lausanne, supported by Cartier for the Luxury Track. My experience combines high-touch guest operations, experiential hospitality, premium events, and structured service environments. I have managed luxury glamping operations, coordinated large-scale experiential programs, and executed premium events in collaboration with five-star hotel partners. Through these roles, I developed: • Service precision and emotional intelligence • Guest relations and expectation management • SOP design and operational structuring • Team leadership and service culture building • Cross-cultural communication At EHL, I strengthened my expertise in luxury consumer behaviour, service psychology, multisensory experience design, and strategic branding. I also contributed to consulting-style hospitality projects focused on enhancing service excellence and refining operations. I am seeking opportunities within: Guest Relations | Front Office | Service Quality | Pre-Opening | Luxury Experience Roles Long-term, my ambition is to grow into senior executive leadership within an international luxury hospitality group. I believe luxury is not about excess; it is about precision, consistency, and emotional impact.
Professional experiences
Guest experience & operations coordinator | leader | manager
Foliage Outdoors
From July 2023 to April 2024
In my previous role as an Operations Executive, I successfully streamlined operational processes resulting in a 90% increase in productivity. I utilised my strong analytical skills to identify cost-saving opportunities which led to a 40% decrease in operational expenses. By implementing efficient supply chain management strategies, I was able to improve on-time delivery rates by 85%. My proficiency in project management allowed me to successfully oversee 5 projects simultaneously, meeting all deadlines and exceeding client expectations. With addition to this i trained and co-ordinated a leadership program for young leaders to make them best leaders in outdoors and develop their personality.
Operations intern
Foliage Outdoors
From March 2022 to February 2023
During my internship, I collaborated with a team to manage the project, resulting in smooth working of process and project completions. I developed and maintained detailed reports using Excel, enhancing and managing store and inventory. My experience in management helped optimise the process, organise excess inventory. Additionally, I gained proficiency in systems and management tools and technique, contributing to a more efficient workflow and improved team communication.
Assistant event manager | luxury events
Jim dandy events
From September 2021 to December 2022
In my role as Assistant Event Manager, I successfully coordinated and managed over 10 plus events, enhancing client satisfaction. I excelled in stream lining, managing and co-ordinating that resulted in better communication within the team and give best results, while maintaining high-quality standards. My strong organisational skills allowed me to oversee logistics and vendor management, ensuring seamless execution and timely delivery of all event components. Additionally, I developed and implemented marketing strategies that increased event attendance.
Human resources intern
MentorBoxx
From April 2021 to July 2021
During my internship, I was in the core team of recruitment process, contributing to a reduction in time-to-hire. I also developed and implemented an employee engagement events that achieved a participation of fellow team members, providing valuable insights for our HR strategies. My responsibilities included training, recruiting, interviewing and supporting onboarding, which improved the efficiency of new hire processing. I honed my skills in data analysis, communication, and project management, which are essential for a successful HR career.
Guest experience & operations instructor
Foliage Outdoors
From July 2018 to September 2025
In my previous role as a Volunteer, I developed strong communication skills through interacting with 100+ community members on a weekly basis. I organised and facilitated 20+ events, demonstrating my excellent organisational skills and attention to detail. By collaborating with a team of 300 volunteers, I was able to increase community engagement by 90% over a six-year period. I also gained valuable experience in problem-solving and adaptability while working on various projects and initiatives.
Additionals trainings
CHIA Certificate
0000 à Today
Inside LVMH
EHL - Creation & Branding And Operations & Supply Chain
2025 à Today
Completed the Inside LVMH Certificate, gaining foundational insight into the LVMH ecosystem, luxury brand strategy, creation & branding processes, and operations & supply chain management within the global luxury industry.
Principles of Luxury: Form Collectibles to Experience
Sotheby's Institute of Art - Luxury industry
2025 à Today
Completed Principles of Luxury: From Collectibles to Experiences at Sotheby’s Institute of Art – Online Learning, deepening my understanding of luxury evolution, value creation, and experience-driven positioning in the global luxury industry
Degree
Languages
Anglais - Fluent
Hindî - Native language
Marâthî - Fluent
Sanskrit - Intermediate
Français - Notion
Skills
Hobbies
- Management
- Operations
- Strategic Thinking
- Streamlining
- Trekking
- Music
- Travel
- Culture