Christoph Herren

Engaged on assignments in product development, strategy, and procurement. Supporting project management across strategy, risk management, and document management.

• Strategy and Corporate Development: Developing mission statements and strategic documents, creating business plans with KPIs, conducting market and competitive analyses, identifying business opportunities from market trends, organizing strategy meetings, and optimizing procurement strategies.
• Project Management: Preparing and documenting meetings and workshops, developing project proposals, monitoring progress, and providing decision-making bases for management.
• Risk Management: Identifying and mitigating project risks through assessments, conducting regular risk reviews, updating plans, and establishing frameworks for addressing challenges.
• Document Management: Organizing and maintaining project documents, implementing document control systems, and streamlining document management processes.

Engaged on national assignments as project manager and drove resources towards desired project goals; supervised project team members; identified and supported business development and converted sell-on projects.

• Implementation of a process and organisational redesign project at a Swiss university of applied sciences, including stakeholder interviews, workshops and design of a future process landscape with the aim of increasing profitability.
• Planned and executed a digitalized approach towards an optimised, demand-oriented facility management (“FM”) services for a multinational pharma company.
• Development of a business model that creates the basis for a transformation of the organisation & operating model of the real estate division for a Swiss city, including analysis of strategy options to achieve efficiency gains and cost reductions.
• Lead multiple private and public tenders of various scales to purchase facility management services, including contract negotiations, resulting in average cost reductions of 10%.
• Lead two project streams within move projects for public entities carrying out pre-move surveys and interviews, calculate and cost the move process, change management by working to the client’s budget and limitations.

Consulting, support, and coordination of client projects in real estate and facility management; customer retainment.

• Partial project management for a nationwide tender and implementation of FM services for a Swiss transport company with a focus on processes and data management.
o Established adequate departmental reporting and KPI-driven leadership to management.
o Ensured proper business processing with new policies and compliance with payment flows.
o Developed and trained new business processes related to provider management and day-to-day operations.
• Lead a project stream management in workplace and relocation planning consisting of the preparation of inventory and requirement analyses based on user workshops for a Swiss chemical company.
• Collaboration on tenders and awarding of services (e.g., relocation execution but also FM tenders).

Support digital marketing campaigns; developing marketing strategies; market research. The internship was based at the headquarters of a leading Swiss insurance company.

• Assisted in the successful execution of digital marketing campaigns targeting the youth sector, resulting in increased engagement and sales.
• Collaborated with cross-functional teams to support the development and execution of effective marketing and communication strategies, which enhanced brand awareness and improved customer engagement.
• Conducted market research and contributed to the planning and execution of promotional events and activities, resulting in increased brand visibility and improved customer acquisition.

Event management; business and product development; marketing planning and management. The internship was supporting the subsidiaries which include The Yacht Week, The Ski Week, and Sails & Friends

• Successfully planned and executed multiple "Anniversary Events" that generated high attendance rates and positive customer feedback.
• Provided excellent customer service to support the growth and success of both sister companies.
• Contributed to the development of effective business and product development strategies, resulting in increased revenue and market share.

Responsible for various shifts, looking after guests as well as some administrative work and mailing

Six-month internship opportunity at one of the top three Ritz Carlton Hotels in the world.

Rooms Division: Doorman responsible for various shifts and welcoming guests.
• Ensured high level of customer service by warmly welcoming guests and providing accurate information.
• Collaborated effectively with other departments, such as housekeeping and reception, to ensure seamless and efficient hotel operations.

F&B: Chef de Rang in one of the hotel restaurants.

• Provided excellent customer service by managing and accommodating guest requests.
• Assisted in managing inventory and ensuring compliance with food safety regulations.

Bachelor of Science in International Hospitality Management

Responsible for various shifts, looking after guests as well as some administrative work and mailing

Working in various shifts including welcoming guests and providing them with information about the hotel and the region, as well as some administrative work and making the daily closing

Serving during all service periods in the half board restaurant and in room-service, as well as helping in banquets and cocktails

Receiving and supervising the athletes, officials and VIP‘s

Responsible for the concierge desk and answering phone calls

Responsible for the night shift

Responsible for the concierge desk and answering phone calls

Temporary job as ski teacher, as well as a supervisor for children

Employed as usher in the repertory season 2007