Delphine Mari

As Sales & Operations Manager, I oversee the growth and performance of Les Domaines de Chabran by combining commercial expertise, operational management, and a commitment to excellence in customer experience.

My role involves driving sales, nurturing and expanding relationships with a discerning clientele as well as with our strategic partners while optimizing villa management to ensure exceptional service. I coordinate on-the-ground teams, ensure seamless operations, and guarantee that every stay is a truly unique experience.

With a proactive approach and in-depth knowledge of the luxury market, I contribute to increasing the visibility of Les Domaines de Chabran, strengthening its reputation, and maximizing occupancy rates. From managing reservations and tracking performance to developing new partnerships, my goal is to expand our network, attract new clients, and deliver an exclusive and unforgettable experience.

- Market Research: Executed a market study to understand customer demands and industry dynamics, ensuring the bank's services align with market expectations.
- Competitive Analysis: Performed an in-depth comparison of service offerings across leading private banks to identify competitive edges and areas for improvement.
- Customer Segmentation: Identified and defined new potential customer segments, developing tailored marketing pitches that resonate with each unique demographic.
- Strategic Recommendations: Formulated and proposed actionable strategies for customer acquisition and retention to enhance overall client engagement and experience.

Gestion opérationnelle du processus de location des villas.
Assurance de la conformité aux standards qualité de Le Collectionist.
Prise en charge et suivis des clients durant leur séjour.

- Audit of villa standards / Updating of villa profiles.
- Plannification / Inspection / Preparation of the villas.
- Customer relation / Check-in and Check-out.

Assistance sur les différents recrutements,
Taches administarives relatives au comité,
Gestion de conflit,
Porte parole des decisions du comité.

- Service during different events,
- Event for students or for external requests.

- Assistance with recruitment
- Administrative tasks relating to the committee
- Conflict management
- Spokesperson for committee decisions

Mise en place de la boutique à l’ouverture, service client, gestion et supervision de la caisse, préparation et cuisine des différents produits mises à la vente, nettoyage de la salle, et vérification de la caisse à la fermeture.