Professional experiences
Information technology support engineer
BAUR AU LAC , Zürich
From October 2021 to May 2026
Senior technical support specialist
Travelport
From November 2019 to December 2020
consult customer on technical aspects of our products
support during installation and configuration
after go-live support for problems, version upgrades
System administrator
Travelport
From July 2000 to November 2019
guarantee availability of critical applications such as CRM and billing
contact and project management with external companies for development of above
data integration with global systems (ETL)
maintain local statistics database and produce reports for stockholders
consult and support customers in technical aspects of our products
local contact for network and server maintenance
support internal users for questions/issues around Windows and MsOffice products
System administrator
Travelport
From October 1997 to June 2000
administrate, maintain, support various internal IT related items, such as network, workstations and servers, Ms-exchange and voice
Account manager
Travelport
From November 1988 to September 1997
account manager for customer in the german and french part of Switzerland
consult on products, order/contract management, organice installation and training
after-sales support
Product manager for Abacus accounting applications
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