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Héloïse Aguesse

22 years - Faux (24560) France

Professional situation

Interested in receiving recruitment information

Professional aspiration

Experience
From 0 to 2 years
Desired salary
Non-specified
Type of contract
Management Training Program (MIT)
Mobility
- unimportant
Sectors
- Hotel - Chain

Professional experiences

Revenue management intern – f&b industry

Revenue Management Solutions Ltd , Tampa

From February 2025 to August 2025

It is a 6-month rotational internship.
With the Client Solutions Team, I focused on the Competitor Price Intelligence tool, contributing to tasks such as analyzing AI-ML model results for menu classifications, interpreting restaurant menus to improve model accuracy, and assisting with geo-coding and organizing restaurant location data.
With the Consulting Services team, I strengthened my SQL skills and quickly adapted to RMS’ core data infrastructure. I contributed to pricing recommendations for franchisee clients, supported analyses to inform revenue growth strategies, and worked on both detailed analytics and data visualization projects.

Head waiter

HOSTELLERIE LE PETIT MANOIR , Morges - Summer job

From July 2024 to August 2024

It was a 4-week seasonal job. I was responsible of taking care of my own clients, ensuring they had an excellent dining experience. I took orders, served food and beverages, and provided personalized attention to each guest to ensure their needs were met. During events, I assisted with the setup and service.

Guest service agent

The Sebel Quay West Suites Sydney , Sydney - Operational Internship

From March 2023 to August 2023

It was a 6-month internship as part of my Preparatory Year at EHL.
My tasks typically included welcoming guests, checking them in and out, managing reservations, and handling payments. I also responded to guest inquiries and resolved complaints to ensure a pleasant stay. When needed, I also assisted the restaurant team with breakfast service to support operations and ensure guest satisfaction.

F&b attendant

Corinthia Palace Malta , Attard - Summer job

From July 2022 to August 2022

It was a 8-week seasonal job. I welcomed guests for breakfast, took and served their orders, and ensured a pleasant dining experience. I also helped set up the restaurant for lunch service, polished cutlery and glassware, and supported the team during events by assisting with setup and service.

Runner

Restaurant Les Marroniers , Lanquais - Summer job

From July 2021 to August 2021

It was a 6-week seasonal job. I was responsible for supporting the waitstaff by ensuring smooth and timely service between the kitchen and the dining area. My tasks included delivering dishes to tables promptly, clearing and resetting tables, assisting with guest requests, and maintaining cleanliness in the service areas.

Waitress, kitchen assistant, and housekeeping staff

HOSTELLERIE LE PETIT MANOIR , Morges - Graduate Internship

From September 2020 to October 2020

It was a 4-week internship as part of my Technological Baccalaureate in Hotel & Restaurant Industry. I rotated between the restaurant, kitchen, and housekeeping departments to gain a broad understanding of hotel operations. In the restaurant, I welcomed guests, took orders, and served food and beverages. In the kitchen, I assisted with basic food preparation and maintained cleanliness. In housekeeping, I helped with room cleaning, linen replacement, and ensuring guest areas met hygiene standards.

Additionals trainings

Technological Baccalaureate in the Hotel and Restaurant Industry, European section

École Hôtelière du Périgord

2019 à 2022

I passed the baccalaureate with highest honor and congratulations from the jury.

PIX Certificate

École Hôtelière du Périgord

2022 à 2022

Certification validating expertise in key digital competencies: Information Management, Communication, Content Creation, Cybersecurity, and Problem-solving.

Preparatory Year for the Bachelor of Science in International Hospitality Management

EHL Hospitality Business School

2022 à 2023

6 months training in several workshops: Fine dining cuisine, Events, Catering, Housekeeping, Front office, Stewarding, Introduction to F&B management, Rooms Division & Spa operations...

INSIDE LVMH Certificate

LVMH online

2023 à 2023

8-week online training through four modules: Creating & Branding, Luxury & Sustainability, LVMH & The Luxury Industry, and Retail & Customer Experience.

CHIA Certificate

EHL Hospitality Business School

2024 à 2024

Certification in Hotel Industry Analytics covering four main topics: Hotel Industry Analytical Foundations, Hotel Math Fundamentals, Improving Property Performance using STAR Data, Analyzing Market Performance using STR Industry Data.

Associations

UNESCO

https://www.unesco.org

Charitable works during Secondary School

La Rose Noire Foundation

https://www.larosenoirefoundation.com/

Field Trip with EHL

Degree

2026 – EHL Campus Lausanne – Bachelor of Science in International Hospitality Management
-0001 – EHL UGS – BOSC-L

Languages

Anglais - Fluent

Français - Native language

Espagnol - Intermediate

Skills

Housekeeping
Teamwork
Multitasking
Customer Service
Check-In and Check-Out Procedures
Reservation management and coordination
Order Taking
Food & Beverage
Time management
Wine Service
SQL
Excel
Data Analysis
Cross Functional Team Building
Digital Marekting | Data Driven
Breakfast Service
Attention to Detail
Event & Banquet Service
The Fork
Opera & Fidelio (Micros)

Hobbies

  • EHL Ambassador
  • Travelling
  • Horse Riding