Ines Cassandre Milon

- Supporting the Customer Journey team in optimizing the end-to-end guest experience across pre-cruise, onboard, and post-cruise phases.
- Conducting in-depth analysis of guest feedback and survey data segmented by nationality mix to identify key trends, satisfaction drivers, and improvement areas.
- Assisting in the planning and execution of customer experience enhancement projects, ensuring timely progress tracking and accurate project documentation.
- Collaborating cross-functionally with Marketing, Operations, Customer Service, and other teams to align strategies and deliver seamless customer journey improvements.
- Coordinating project meetings and maintaining up-to-date materials for guest nationality feedback initiatives and Root Cause Analysis projects.
- Supporting the creation of data-driven presentations and reports to communicate findings and recommend actionable improvements.
- Contributing to the design and execution of ongoing Customer Journey campaigns aimed at enriching the overall guest experience and brand reputation.
- Utilizing advanced Microsoft Office tools for data analysis and reporting, ensuring precision and clarity in all deliverables.

- Orient new members on pricing and subscription offers
- Maintain and developed client databases
- Set up contracts and payment plans
- Prepare and analyze daily revenue reports to track financial performance and trends.

- Lead committee engaged in helping students develop their soft skills (public speaking, team-work, debate, confidence)
- Manage committee sponsorships
- Search, recruit and interview students interested in the committee
- Supervise a team of students in the HR department
- Mediate committee members’ disputes
- Manage communications and announcements within committee members
- Set up committee meetings, discussions, and activities

- Completed daily revenue reports
- Managed and trained new staff
- Prepared 5 star quality orders and drinks for customers
- Supported the client arrival experience

- Deal with up to three hot plates at a time and take them to their respective tables
- Explain each dish dropped and make sure to answer any inquiries
- Regularly take dirty plates off of tables passed by in order to keep a clean and orderly environment
- Make sure water bottles are replenished and bring any spice a customer asks for

- Organize reservations for the day to fit the floor plan
- Rearrange tables in order to fit all reservations in the best way possible
- Greet customers at the door and check them in
- Lead customers to their table and introduce them to their menu
- Answer work-hour phone calls to answer general questions as well as create reservations
- Make sure customers are comfortable with their arrangement
- Stay organized and calm in a fast-paced environment
- Check bathrooms regularly and restock them with paper towels, toilet paper, and soap