Julia Zazza

- Comprehensive social media management, involving the development and execution of a content calendar, creation of engaging content and active platform engagement

- Designing compelling print & digital materials to effectively promote the resort, emphasising its foundation and philanthropic initiatives to highlight the commitment to community and social responsibility

- Engaging with students through discussions and experiences in the hospitality industry, while also incorporating a mentoring role, including teaching English and providing guidance to foster their professional development

- Managed end-to-end marketing production processes for 40+ top agents with listings of $1-30 million, handling projects from concept to delivery, aligning with brand guidelines, and maintaining a creative edge
- Created and executed successful email marketing campaigns, including newsletters to develop targeted content that resonates with subscribers and drives conversions
- Designed and developed websites in accordance with corporate branding guidelines, ensuring optimal consistency

- Successfully opened and managed multiple retail locations (Bern & Basel), from site selection to launch, with a focus on creating a strong brand presence and driving sales growth
- Drove significant growth and engagement on social media platforms by overseeing and curating content for five brands, resulting in increased brand visibility and audience reach
- Orchestrated the design and execution of advertising campaigns, ensuring optimal performance

- Monitored activities on the overall Net Promoter System (NPS) database to identify improvements in the tracking
- Analyzed customer feedback and behavior data to identify pain points and opportunities for improvement
- Collaborated with cross-functional teams to implement customer-centric initiatives that drive revenue growth and increase brand loyalty

- Successfully executed 30 events for renowned clients; Marriott, Pantone, Toyota, Colgate, FIFA, & MasterCard
- Maintained and regularly updated a comprehensive venue database consisting of 300 venues
- Conducted venue research and scouting, sourced furniture, and managed decor procurement

- Actively participated in the organization of holiday camps; logistics, communication with providers, promotion
- Assistance in the schooling process, communication with both the employees and local international schools
- In charge of maintaining and updating the “Parents@PMI” Jam account
- Responsible for creating a new internal housing database (over 200 keys)
- Collaborated with the temporary housing team

Efficiently oversaw the operations of the clinic's restaurant, rooms & VIP outlets, adhering to the standards of Swiss Medical Network, while managing the staff cafeteria serving 100 people daily and supervising catering for conferences.

Successfully supported the Pastry Chef as part of a nine-person team, fulfilling responsibilities in "Garde-manger," reception bar service, and ensuring adherence to the established standards of Best Western Plus.