Professional experience
Guest experience intern
THE RITZ-CARLTON, KYOTO , Kyoto
From August 2023 to January 2024
- Organized, confirmed, processed, and conducted guest check-ins and check-outs, room reservations, requests, changes and cancellations.
- Supplied guests with directions and information regarding property amenities, services, and hours of operation, local areas of interest and activities.
- Answered, recorded and processed guest calls, requests, questions, or concerns.
- Followed up with guest regarding satisfaction with guest-related issues.
Degree
Languages
Allemand - Intermediate
Anglais - Fluent
Ouzbek - Intermediate
Russe - Native language
Skills
Hobbies
- Graphic design
- Language learning
- Art History
- Film Industry
- Publishing