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Laurane Flückiger Jenni

Summary

Multilingual hospitality student at EHL with a strong commitment to excellence in luxury service. Known for professionalism, discretion, and attention to detail, I aim to deliver refined and personalized guest experiences while anticipating individual needs. My experience in hospitality operations, high-end events, and guest service has strengthened my adaptability, interpersonal skills, and ability to contribute to seamless operations within demanding and prestigious environments.

Professional experiences

Event hostess

Bemyguest , Cortaillod

From June 2025 to January 2026

Provided refined reception and personalized guest assistance at high-end events, ensuring an elevated and memorable guest experience. Contributed to the seamless execution of event operations while maintaining impeccable service standards within demanding and prestigious environments.

Home care assistant

Spitex Sense , Guin

From March 2025 to May 2025

Delivered compassionate in-home care and support while maintaining strict compliance with healthcare protocols and professional standards. Cultivated trust-based relationships with patients through empathy, attentive listening, and professionalism, ensuring comfort, dignity, and personalized support for individuals from diverse backgrounds.

Hospitality all-rounder – reception & food and beverage

HOTEL D , Bâle

From July 2024 to September 2024

Ensured the delivery of a refined and seamless guest experience within a dynamic hospitality environment. Provided personalized and attentive service across both Front Desk and Food & Beverage operations, managing guest arrivals, reservations, and dining service with professionalism and efficiency. Anticipated guest needs, responded to requests with discretion, and maintained the highest service standards. Worked in close coordination with housekeeping and service teams to ensure flawless operations and an exceptional level of guest satisfaction.

Additional training

Maturity Diploma in Health

HES-SO Haute école spécialisée de Suisse occidentale

0000 à Today

Degree

EHL Campus Lausanne – Bachelor of Science in International Hospitality Management

Languages

Français - Native language

Allemand - Fluent

Anglais - Native language

Hobbies

  • Member of the Swiss Junior National Curling Team
  • languages
  • travel
  • wellness
  • luxury hospitality
  • and design