Loïc Thomas

During my term at The Singapore EDITION, I played a pivotal role in the hotel's launch and initial operational phase, contributing significantly to both the Rooms and Food & Beverage Departments.

Pre-Opening Activities:
• Operational Setup for Rooms Division: Assisted in the pre-opening countdown, focusing on critical tasks within the Rooms Department to ensure high standards in room preparation and overall operational readiness.
• Supporting Housekeeping Excellence: Worked closely with the housekeeping team, implementing meticulous standards and practices to achieve excellence in guest room presentation and upkeep.

Post-Opening Activities:
• F&B Department Engagement: Contributed to the Food & Beverage Department post-opening, supporting the day-to-day operations of FYSH, the hotel's signature restaurant, and ensuring exceptional dining experiences for guests.
• Guest Service and Satisfaction: Focused on enhancing guest satisfaction in the dining experience, providing support in various capacities to uphold the high service standards synonymous with The Singapore EDITION.

Enriching internship with the Singapore and Maldives Area Team at Marriott International.

During my journey, I gained hands-on experience in the corporate hospitality industry's operational and financial aspects, working across diverse projects with the Managing Director Luxury – APEC, Senior Vice President Hotel Development & Operations APEC, and the Area Director of Finance Singapore & Maldives.

Key Responsibilities and Achievements:
• Market Analysis and Collaboration: Conducted in-depth market research, collaborating with Area Directors of Operations and GMs across the Asia-Pacific region on projects like hotel expansions, renovation compliance, and hotel openings.
• Financial Acumen and Support: Played a key role in financial operations, working closely with the Area Director of Finance on capital expenditures, reviewing GM expenses for compliance, and participating in the Budget 2024 sessions for 15 hotels.
• Presentation and Communication Skills: Developed and presented informative PowerPoint decks, effectively communicating complex data and strategic insights to senior management and different teams.
• Leadership and Adaptability: Demonstrated adaptability and leadership, actively contributing to significant phases of The Singapore EDITION hotel launch and embracing personal initiatives during unplanned situations.

Chef de rang in the hotel's Japanese restaurant:
• Determine the customer's needs and expectations in order to provide high-quality service.
• Guiding the customer through the ordering process thanks to a perfect knowledge of the menu and the restaurant's food and drinks.
• Contribution to the restaurant's 14 Gault&Millau rating while increasing upsell.

Milita Incorporation in the Glacier Patrol Engagement Company

During my mandatory military service in the Swiss Armed Forces, I have served in various roles, gaining valuable skills in military logistics, leadership, and tactical instruction.
• Milita Incorporation in the Glacier Patrol Engagement Company
• Volunteer support service to assist vaccination centers as Fourrier (Staff Sergeant)
• Military Police Unit Fourrier (Staff Sergeant)
• Military Police Sergeant
• Military Police Private

In my role at The Alpenhof Zermatt, a distinguished 4-star superior hotel, I provided exceptional front desk services in a dynamic hospitality environment. Situated in the iconic Matterhorn village, this hotel is renowned for its high standards and boasts 120 rooms.

Key Responsibilities and Contributions:
• Front Desk Operations: Efficiently managed guest check-ins and check-outs, ensuring a smooth and welcoming experience for both private and group guests.
• Guest Relations and Reservations Management: Handled the direct sale of hotel rooms and associated services and provided personalized guest service, enhancing overall guest satisfaction.
• Administrative and Concierge Services: Performed various administrative tasks and offered concierge services, including managing reservations for F&B and wellness facilities.
• Team Collaboration and Guest Feedback Handling: Worked collaboratively with all hotel teams, addressing guest inquiries and feedback to maintain high customer service standards.

This role allowed me to develop strong organizational, communication, and guest service skills, contributing to the renowned guest experience of The Alpenhof Zermatt.