Luqi Liu

Managing Director of a Property Management Company located in Bali Indonesia and managing over 500 properties across Bali Island.

- Developing Chinese market to better attract more customers and build more connections with Chinese agents. - Villa Inspection and service procedure optimisation. Drafted the entire SOPs for villa and hotel operations for the company. - Developing upper upscale and luxury villa sector for the company. -

Drafted the entire marketing plan for the firm for the year 2016 - 2017. Contributed to the development of the firm and developed new Chinese market. Improved the service quality and work flow. Project manager for co-working space rental : Better Co-working !

Developed skills needed to deliver and implement initiatives to drive revenues through improved operational performance and customer satisfaction. Generated enhanced occupancy and client retention while completing rotations in multiple departments, including The Club Lounge, Bell Desk. • Monitored and reported on industry and competitor developments to aid senior level decision making. • Deputised for Club Lounge Manager in their absence; led and performance managed more than ten staff. • Chaired Front Office meetings during debriefing session to share operational information to staff. • Identified and implemented improvements to internal efficiency and the guest experience. • Contributed to administration of PMS (Property Management System); setup system and accurately input reservation codes – gained skills needed to support operational change. • Served Chinese guests and tactfully resolved complaints; translated menus and notices.

Acted as Chinese Ambassador and engaged with people from diverse social and cultural backgrounds; demonstrated a positive response to pressure in a fast-paced setting while promoting consistent delivery of first class customer service. • Collaborated effectively within multifaceted teams. • Organised and prioritised workloads effectively to satisfy fluctuating demands. • Forged, maintained and nurtured strong client relationships, conducive to both business development and service excellence. • Oversaw food and manual handling procedures while ensuring adherence to Health, Safety and Hygiene regulations. • Managed cash, reconciled daily and investigated arising discrepancies. • Contributed to projects enhancing customer satisfaction for Chinese guests, including improvements to breakfast menu. • Participated in various events and meetings – harnessed impressive organisational skills.