Margaux Monnier

As a Brand Promoter for British American Tobacco, I represented the brand at major events and festivals, including Montreux Jazz Festival, Caprices, Polaris, and many others. My role involved engaging with customers, promoting products, and ensuring a premium experience, particularly in VIP areas.

Key Responsibilities:
• Represent the brand at high-profile events and festivals.
• Engage with customers and provide product information in a professional manner.
• Work in VIP areas to deliver an exclusive and personalized experience.
• Ensure compliance with brand guidelines and regulations.
• Contribute to brand visibility and customer loyalty through direct interactions.

Worked closely for the SyselCloud Director project, focusing on developing strategic partnerships, expanding the reseller network, and identifying new business opportunities. Assisted in defining go-to-market strategies and strengthening relationships with key stakeholders to drive growth and market positioning.

As a Sales & Operations Intern at SyselCloud, I contributed to the development of commercial strategies, client relationship management, and operational optimization in a fast-paced and innovative environment.

Key Responsibilities:
• Structure sales and presales activities.
• Monitor and follow up on commercial offers.
• Coordinate CRM development and client alert management.
• Oversee the monitoring platform and KPI dashboard creation.
• Analyze market trends and competitive landscape.
• Implement and monitor quality assurance processes (ticketing).
• Support daily operations and sales strategy development.
• Consolidate revenue tracking and reporting.

Immersed in the world of luxury hospitality through rotations in Front Office and Housekeeping. Welcomed and assisted guests at reception, handled requests and problem-solving, and supported the housekeeping team with room inspections and operational follow-up. Learned the importance of precision, discretion, and service excellence in a 5★ environment where every detail matters.

As a hostess, my role is to warmly welcome customers, meet their needs and direct them to the appropriate services. I ensure that their experience is as pleasant as possible by providing attentive service and resolving any problems that may arise. My priority is to create a welcoming and professional atmosphere, where customers feel welcome and cared for.

Immersed in the world of luxury hospitality through rotations in Front Office and Housekeeping. Welcomed and assisted guests at reception, handled requests and problem-solving, and supported the housekeeping team with room inspections and operational follow-up. Learned the importance of precision, discretion, and service excellence in a 5★ environment where every detail matters.

As a manager at McDonald's Crissier, the largest McDonald's restaurant in Switzerland, I was responsible for overseeing daily operations, ensuring high service standards, and managing a team of 130 employees.

Key Responsibilities:
• Maintain high standards in product quality, customer service, and restaurant cleanliness.
• Supervise service operations and ensure smooth workflow during assigned shifts.
• Manage supplier interventions and enforce food safety and hygiene procedures.
• Oversee stock management, product inventory, order processing, and invoice approvals.
• Handle cash register operations and safe management.
• Drive sales development and implement profitability optimization strategies.
• Train, develop, and mentor employees to enhance performance and efficiency.
• Organize and allocate daily work shifts for team members.