Professional situation
Professional experiences
Conseillère de vente
GEBOA SA , Eysins - Permanent job
Since 17. march 2025
Commercial assistant
GEBOA SA
Since 1. march 2025
Automation process manager
Hotel Bristol Verbier , Bagnes - Permanent job
From August 2022 to August 2024
Customer support manager
Batgroup SA , Lausannr - Permanent job
From January 2022 to May 2022
Built and trained a customer support team of 12 members, achieving a 30%
increase in client satisfaction.
Designed and implemented over 30 new processes and developed more than 15
automations to optimize operations.
Established progress tracking systems to align team objectives and enhance both
individual and team performance.
Generated sales leads through various channels, identifying and capitalizing on
the most effective strategies.
Improved cross-departmental communication, increasing project completion and
success rates by 30%.
Strategic initiatives specialist
Batgroup SA , Lausannr - Permanent job
From October 2021 to January 2022
Drove growth by coordinating strategic projects focused on improvement and
retention.
Led the development and execution of five key initiatives within a six-month
period.
Managed process improvement initiatives across multiple operational functions.
Customer success specialist
Batgroup SA , Lausannr - Permanent job
From July 2020 to December 2021
Degree
Languages
Russe - Native language
Anglais - Fluent
Français - Fluent
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