Summary
Forte d'une expérience confirmée dans l’Hospitality haut de gamme, j’accompagne les organisations sur leurs enjeux de qualité de service, d’excellence opérationnelle, de management et de pilotage des prestations.
Mon parcours, récemment enrichi par l'expérience d'expatriations, est à la croisée de l’exploitation, l’expérience client, la qualité et la marque employeur, me permettant d’intervenir dans des environnements exigeants et variés pour structurer les opérations, fédérer les équipes, accompagner les prestataires et faire progresser les standards de service.
Je souhaite aujourd’hui mettre cette expertise au service de projets ambitieux, notamment dans les domaines de l’Hospitality, des services généraux ou de la marque employeur.
Professional experiences
Mobilité internationale
Career break , Madrid
From July 2021 to July 2026
Marketing & communication manager pr
HILTON GENEVA & CONFERENCE CENTRE , Geneva - Permanent job
From October 2012 to June 2021
o Marketing & communication plan
o Brand gardian & employer branding
o Projet monitoring
o Online & offline communication
o Social media monitoring & feeding
o Web & press content writing
o Coordination with heads of departments & lead the relationship with partners
o Public relations
Operation manager
HOTEL SQUARE , Paris - Permanent job
From October 2002 to December 2009
o Operations & exploitation
o Guest relations
o Work supervision and quality improvement
o Sales & yield management
o Recruitment & Team management
o Administration & budget plan
Operation manager
RELAIS & CHATEAU DE PUY ROBERT , Montignac lascaux, dordogne - Permanent job
From January 2001 to October 2002
o Operation & exploitation
o Guest relations & quality
o Accounting & Administration
o Sales & press relations
o Recruitment & Team management
Account receivable manager
HOTEL SCRIBE PARIS OPERA, MANAGED BY SOFITEL 5* , Paris - Permanent job
From October 1999 to January 2001
o Debtor management
o Customer monitoring
o Management of agency commissions
Head cashier
Hôtel du Cap-Eden-Roc, Oetker Collection , Antibes - Limited duration job
From April 1999 to October 1999
Management trainee
LAS VENTANAS AL PARAISO, A ROSEWOOD RESORT , Cabo san lucas, baja california sur - Management Training Program (MIT)
From November 1997 to March 1999
Receptionnist
Hôtel du Cap-Eden-Roc, Oetker Collection , Antibes
From April 1997 to October 1997
Receptionnist
THE WATERGATE HOTEL , Washington - Limited duration job
From April 1996 to April 1997
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