Professional situation
Professional aspiration
- Sales
- Communication & PR
- Marketing, Communication, Advertising, PR
Summary
Graduate of EHL Hospitality Business School, I bring strong experience in customer relations and marketing within luxury environments. I am familiar with luxury brand codes and thrive in fast-paced, high-standard settings requiring precision, coordination and client excellence. I am currently seeking a new opportunity in Geneva from September 2025 in client relations, sales or marketing.
Professional experiences
Customer service and sales ambassador
CARTIER , Genève
Since 1. september 2024
In Amsterdam for the French Market
Build lasting client relationships, fostering engagement and loyalty in the luxury market
Deliver exceptional customer service across five communication channels, achieving 90% customer satisfaction
Develop in-depth product knowledge across 200+ luxury items to identify sales opportunities
Collaborate with more than 150 people, external and internal parties to ensure smooth operations and optimise the customer experience
Customer care coordinator
TAG HEUER , Signy
Since 1. november 2025
Social media marketing intern
MSC CRUISES SA , Geneva - Graduate Internship
From March 2023 to September 2023
Developed strategic plans for social media platforms Instagram, Facebook, and YouTube to enhance online engagement
Provided insights on content creation, creative direction and editorial planning
Coordinated logistics and transportation services for influencers during the MSC Euribia Christening Ceremony in Copenhagen
Managed interactions and data analysis of 15 local markets to enhance brand presence
Project manager marketing intern
UNILABS , Geneva - Graduate Internship
From July 2021 to February 2022
Supported the launch and management of new customer service tools, improving satisfaction and enabling over 1,500 daily conversations
Tracked key performance indicators and increased chatbot autonomy from 60% to 95%
Created and managed content for three Unilabs Switzerland websites and two digital platforms
Head waiter intern
Fairmont Hotels and Resorts - Le Montreux Palace , Montreux - Operational Internship
From September 2019 to February 2020
Independently managed establishment operations, including opening and
closing.
Oversaw customer service.
Developed sales and upselling abilities.
Degree
Languages
Allemand - Notion
Anglais - Fluent
Français - Native language
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