Professional situation
Professional aspiration
- Communication & PR
- Sales
- Media, Entertainment, Arts, Press
- Watchmaking
Summary
???? Graduate of EHL – École Hôtelière de Lausanne ???? Experienced in luxury hospitality, client experience, events and marketing support ???? Passionate about high-end service, brand storytelling, and creating memorable experiences Currently working as a Guest Relations Specialist at OMEGA in Biel/Bienne, I welcome and guide international clients in the brand’s flagship boutique, enhancing their journey through personalized service and in-depth brand knowledge. My background includes collaborations with prestigious names such as H. Moser & Cie., Four Seasons, Bvlgari, Chopard, and Orange Cyberdefense, in roles combining guest experience, event coordination, and administrative or commercial support. ✨ I am looking to join a prestigious and customer-oriented company in a role involving events, marketing, or customer oriented, where I can bring my precision, adaptability, and hospitality mindset. ???? Open to new opportunities in the luxury, cultural, or innovation-driven sectors.
Professional experiences
Hospitality specialist
SCRT (now Orange Cyberdefense) , Morges
Since 1. may 2025
Junior hospitality coordinator
Watches and Wonders , Geneve
From November 2025 to May 2026
F&b guest relation
Four Seasons Hotel des Bergues, Geneva , Genève
From June 2024 to November 2024
Responsible for managing reservations and
welcoming guests, ensuring high-quality service in
line with Four Seasons standards.
· Trained in French dining service, with the ability to
anticipate guest needs and effectively handle
special requests.
· Excellent organisational and interpersonal skills,
committed to maintaining the restaurant's outstanding
reputation through a warm and elegant approach.
· Manage internal communications and follow up on guest
satisfaction to ensure a memorable dining experience.
F&b guest relations
Four Seasons Hotel des Bergues
From June 2024 to December 2024
Administrative assistant
SCRT (now Orange Cyberdefense)
From March 2023 to March 2024
Soutien administratif et commercial à la force de vente via le Back Office:
gestion des formations, création de tableaux excel complexes ( pivot table, tableau dynamique croisé ), gestion des commandes, offres et factures, création de templates, utilisation de BC21 et dynamics CRM, soutien pour les RFP et diverses tâches administratives.
De plus, soutien lors de notre évènement Insomni'hack pour la billetée, l'accueil des clients et partenaires.
Conseiller assistance clientèle
ASSURA
From July 2022 to August 2022
Gestion des appels, service client pour les contrats et les factures, utilisation des logiciels Syrius, Corr.7 et BSI.
Conseiller assistance clientèle
ASSURANT
From July 2022 to August 2022
Hôtesse watches and wonders 2022
H. Moser & Cie.
From April 2022 to April 2022
Hôtesse d’accueil pour la marque H. Moser & Cie. Gestion des meetings, accueil et prise en charge des différents clients/partenaires.
Hôtesse watches and wonders 2022
H. Moser & Cie.
From April 2022 to April 2022
Assistant general manager
Imperialp Immobilier-Real estate
From January 2021 to January 2022
Assistanat du manager principal de l’entreprise: Accueil et accompagnement des clients durant le vol ainsi que l’organisation du catering pour les vols. Création d’un site internet pour l’entreprise et assistanat pour les rapports de vols et rapports administratifs aérien. Déplacement en Amérique latine, Asie, Afrique et Europe.
Assistant general manager
Imperialp Immobilier-Real estate
From January 2021 to January 2022
Hôtesse
Lausanne Hockey Club Group
From November 2019 to March 2020
Accueil des clients VIP
Hôtesse
Lausanne Hockey Club Group
From November 2019 to March 2020
Stagiaire
Beau-Rivage Hotel ¦ Neuchâtel
From May 2018 to August 2019
Activité polyvalente dans un hôtel/restaurant 5* supérieur situé à Neuchâtel : cuisine, service (gestion d’un département saisonnier), Housekeeping, Front Office.
Stagiaire
Beau-Rivage Hotel ¦ Neuchâtel
From May 2018 to August 2019
Employée de commerce (apprentissage)
login formation professionnelle SA
From August 2014 to August 2017
Employée de commerce (apprentissage)
login formation professionnelle SA
From August 2014 to August 2017