Nelson Alfredo Martinez

- Oversee team of 75 banquet servers and confirm ballrooms are set per clients requests
- Execute room checks and inform Front of House of any discrepancies for immediate correction
- Act as an liaison between client and operation leaders before and during their event
- Coordinate all requests from client with Front of House and Event Sales Manager
- Execute closing EOD Concierge reports

- Built out detailed itineraries, accommodations, and transportation to client specifications to a 93% satisfaction rate
- Managed 30 international B2B strategic accounts proactively with an eye toward responsive handling of the client’s projects
- Assisted high-level executive staff and managed a complex personal/ professional calendar
- Effectively guided the South/North American and Spanish markets and clients

Managed day-to-day operations for both SoHo and Lower East Side establishments in close collaboration with the executive team
Contributed to the formation and education of a service team with over fifteen members
Oversaw the daily pre-shift meetings and implemented consistent menu tastings
Opened and closed the restaurant, as well as finished related activities quickly and precisely while adhering to DOH guidelines

- Provided on-the-floor support for nightly large-scale events, including concerts, weddings, bar/bat mitzvahs, fundraisers and corporate dinners
- Managed staffing, scheduling, and operations of events, and cash handling procedures
- Maintained and coordinated room and table reservations with events and culinary departments
- Conducted staff trainings for wine tastings both in daily pre-shifts and monthly FOH staff meetings

- Coordinated high-level support for executive staff, including managing correspondence, calendars, P&L and various financial reporting
- Arranged complex international/domestic travel, hotel reservations and detailed itineraries
- Administered general accounting tasks including expense reports and payroll for restaurant
- Created corporate events from conception to finish ranging from 30-200 pax

- Managed and organized executive calendars and conference calls, domestic and international travel, itineraries, agendas, hotel reservations, and ground transportation
- Compiled and processed invoices and expense reports after verifying receipts/documentation
- Corresponded between fragrance houses and Research & Development groups

- Managed correspondence between customers and processed orders with warehouse staff
- Designed events from conception to completion
- Coordinated travel arrangements, including flights, hotel accommodations and ground transportation