Summary
Strategic Operations Manager with 10+ years of experience driving excellence across global procurement, supply chain, and hospitality. My expertise is focused on translating business objectives into action with measurable KPIs. Trilingual (English & French native, German A2-B1) professional adept at navigating complex, multi-cultural environments to deliver significant ROI.
Key achievements and impact
Revenue: Proven success in reducing operational costs and driving revenue growth through Lean management and data-driven process optimisation.
Supply Chain Reliability: Successfully negotiated international contracts and managed vendors, maintaining a 100% on-time delivery rate.
Service Quality: Implemented QA frameworks that elevated customer satisfaction and reduced defect rates.
Leadership: Expert in leading, training, and optimising cross-cultural, high-performing teams.
Professional experiences
Founder - storyteller - adventurer
Maggie's Adventures Universe Holdings Ltd , London
From February 2022 to Today
Https://www.maggiesadventuresuniverse.com
Published author "maggie's adventures" book series
Indépendant , Lörrach - Permanent job
From May 2022 to Today
● Communication & Documentation: Demonstrates exceptional communication and documentation skills essential for SOP development, stakeholder reporting, and cross-functional collaboration in operations management environments.
● Project Management: Successfully managed end-to-end creative and publishing processes, showcasing strong discipline in meeting deadlines and delivering high-quality, complex projects.
● Audience Engagement: Developed content tailored for a specific demographic (middle grade), highlighting the ability to understand user needs and deliver engaging, clear, and consistent material.
Product & operations lead
Maggie's Adventures World - MAW
Since 1. january 2022
Procurement manager
GEA - Grenobloise d'Electronique et d'Automatismes , Meylan - Permanent job
From January 2021 to April 2022
● Cost Optimization: Spearheaded a critical review of the global supply chain and procurement strategy, resulting in a documented reduction in overall supplier acquisition cost.
● Vendor Management: Successfully negotiated and managed complex contracts with international vendors, consistently maintaining a 100% on-time delivery rate.
● Efficiency Improvement: Redesigned the internal inventory management workflow, which increased operational efficiency and minimised supply chain bottlenecks.
Quality manager & customer experience leader
New Heaven Dive School , Tambon pak nam - Limited duration job
From June 2019 to November 2020
● Service Excellence: Implemented and enforced new service standards, leading to improved overall service consistency and quality.
● Team Development: Trained and managed a multi-cultural team, successfully enhancing their performance and adherence to new standards.
Hospitality operations manager
ATHAL HOSPITALITY Domaine des Andéols ***** , Apt - Limited duration job
From April 2018 to October 2018
● Revenue Generation: Successfully increased revenue as an Operational Manager through strategic menu optimisation and targeted staff training programs.
● Complex Resolution: Managed and resolved complex customer issues in high-pressure, luxury environments, utilising advanced communication skills.
Additional training
Gold 500 Instructor
Scuba School International
2019 à 2020
As an SSI Gold 500 Instructor, I am a highly skilled and passionate diving professional, recognized for my commitment to the sport and dedication to safe, enjoyable scuba diving experiences. With over 500 certificatied students, I have achieved a prestigious level of certification within the Scuba Schools International (SSI) system.
Holding the Gold 500 Instructor rating means that I not only meet rigorous standards of experience and knowledge but also play a key role in promoting diving safety, environmental responsibility, and the joy of underwater exploration. I am qualified to teach a wide range of SSI programs, from beginner courses to advanced specialties, and am deeply involved in guiding divers to reach their full potential while ensuring their confidence and comfort underwater.
This status also reflects my ability to mentor new instructors and contribute to the growth of the SSI community. Whether you're just starting your diving journey or looking to enhance your skills, I am here to provide expert instruction, personalized coaching, and a fun, supportive learning environment.
Degree
Languages
Français - Fluent
Anglais - Fluent
Allemand - Notion
linkedin
website