Professional situation
Professional aspiration
- Marketing
- Finance
Professional experiences
Front office
EHL - EHL Student Assistant
From October 2024 to October 2024
-Rotated between different front-of-house functions: front of the house organisation, front office operations, night audit, concierge, and guest relations operations
-Executed front-of-house tasks, including: reservation, check-in/check out and handling requests, communication and customer complaint management
-Identified information flow between front-of-house departments and its impact on the customer experience
Service
Le Berceau des Sens , Lausanne - EHL Student Assistant
From September 2024 to September 2024
-Applied the service standards of a fine dining, Michelin establishment by using the appropriate material, equipment and vocabulary (wine lists and course selection; postures, gestures and speeches); communicated professionally with restaurant's staff and clientele
-Installed, maintained and cleaned room furniture and acted as Supervisor, Headwaiter, Wine Waiter and Runner
-Implemented methods for the personalisation of service and upselling
Additional training
International Baccalaureate Diploma
St. Louis School of Milan
0000 à Today
Subjects:
High Level: Business Management, English B, Psychology
Standard Level: Italian A, Mathematics A&I, ESS
Associations
Degree
Languages
Italien - Native language
Espagnol - Intermediate
Français - Notion
Anglais - Fluent
Skills
Hobbies
- Skiing
- Horse Riding
- Cooking
- Gym training
- Travelling
- Music
linkedin