Phasnicha Saengming

-Proactively interact with customers: understanding their concerns, offering and upselling products that address their needs
-Acquired up-to-date product knowledge and information on brands and product lines

-Maintained a luxurious fine-dining experience for customers, and a high-standard workplace hygiene, knowledgeable service team, and positive workplace environment
-Professionally handled guests complaints regarding food and service
-Ensure that all bills are settled, cash registers are balanced, and completed daily restaurant report
-Assisted as a kitchen pass to do the final quality control and increase the efficiency of the communication between the kitchen and front of house

-Recruited, trained, and developed employees to provide exceptional service
-Managed inventory including ordering, storing, and utilising the stocks efficiently and effectively for front of house, bar, and kitchen
-Operated the bar and developed cocktails menu
-Processed payrolls and organised staff rota weekly
-Administered social media account with engaging contents and promotion

-Responsible for restaurant duties including opening and closing, End of Day report, and the cleanliness of the restaurant
-Managed and catered various corporate events, private dining, and large party bookings
-Developed effective communication channels between staff and management to create a smooth operation

-Monitored and prioritised tasks to be accomplished effectively
-Accompanied customers from taking orders, serving food and beverages, together with providing any supplementary needs
-Assisted receptionist to provide a warm welcome to customer and taking calls regarding booking enquiries

-Accommodated in-house guests and interested individuals over the telephone, email, and social media platforms
-Communicated with various departments to certify a clear flow of information
-Managed reservations and organised payment activities