Summary
I build environments where people thrive, service becomes instinctive, and performance follows.
Hospitality executive with 15+ years in hotel and F&B management, followed by 7 years serving a high-profile family, leading complex private and professional operations with discretion and high standards.
Throughout my career in luxury hospitality and high-demand environments, I have consistently elevated teams, refined service cultures and driven business results by focusing on what truly matters: people.
I am known for identifying the right talents, structuring meaningful onboarding journeys and developing leaders who understand both the art of service and the drivers of performance.
My leadership combines emotional intelligence, clarity and high expectations — creating environments where excellence is not only defined, but consistently delivered.
From anticipating the smallest detail of a guest experience to coaching teams on P&L ownership, I bring a holistic approach where people, experience and performance are intrinsically connected.
Professional experiences
Director of operations
HOTEL ROYAL SAVOY & SPA LAUSANNE , Lausanne - Permanent job
From January 2025 to Today
Recruited, structured and developed a high-performing leadership team, establishing clarity, accountability and a strong sense of ownership across departments.
Elevated service culture throughout the property by embedding high standards, refining attention to detail and reinforcing anticipation as a core mindset improving guest experience.
Designed and delivered a hotel-wide training program on operational excellence (LQA), engaging all teams and embedding service standards.
Acted as a key link between operations and performance, coaching teams to understand and actively manage their P&L and operational drivers.
Excellence manager
Ledunfly, family office , Nyon - Permanent job
From January 2017 to July 2024
Orchestrated high-level personal and professional services for a high-profile family, requiring discretion, precision and constant anticipation.
Led and developed multidisciplinary teams, instilling rigor, ownership and a strong culture of delivery.
Structured ways of working, ensuring clarity, efficiency and consistently high standards across all activities.
Challenged outputs and continuously refined expectations to ensure quality, relevance and added value.
Achievements: Built a trusted, high-performing environment capable of delivering complex, sensitive operations with excellence and consistency.
Degree
Languages
Anglais - Fluent
Italien - Notion
Suédois - Notion
Allemand - Notion
Skills
Hobbies
- Endurance challenges and outdoor expeditions
- reflecting resilience
- discipline and a constant drive to push boundaries. Deeply drawn to refined experiences and exceptional places
- with a natural sensitivity to atmosphere
- detail and the subtle elements that create truly memorable moments.
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