Seyedeh Donya Mousavi

Hilton Metropole is a property with 1,100 rooms. This property has multiple event spaces, which can host up to 1,850 people. As a Sales Coordinator at Hilton London Metropole, I was responsible for attracting new customers, understanding their needs, creating tailored proposals, conducting site visits, closing sales, and strategically organizing events in the calendar to maximize occupancy and revenue.

Delivering exceptional customer service at one of the most prestigious retail stores while preserving NPS at above 80%.
Having effective communication skills in order to drive sales through sharing product knowledge and creating customer engagement. Maintaining the highest standard at the shopfloor and stockroom.

Responsibilities involved assisting our Director of Operations in maintaining strategic and daily operation plans in order to ensure the satisfaction of our guests and team members. This involved overseeing the recruitment, training, and regular evaluation of hundreds of seasonal and full-time annual staff members, negotiating work schedules, reviewing the park's performance, and ensuring its artistic and thematic integrity.

Responsibilities included combining individual skills in order to pursue a mutual goal with other team members, handling pressure by dealing with high volume of customer orders and payments in efficient ways as well as managing and supervising other team members and directing their work as well as maintaining the best customer service.

Job description included a high level of patience as well as good communication skills with children from different backgrounds and abilities, finding creative ways to involve children in their lessons, working with different styles of teaching, as well as efficient communicating with other teachers, administration officials and the children's parents. Moreover, organizing, planning and implementing a varied timetable suitable for the children was of high importance.