Silvia Cotugno

Demonstrated particular attention to detail and strong organizational skills in planning and supporting the execution of diverse events, consistently meeting and often exceeding client expectations.

Contributed to the organization of large-scale Ramadan events, accommodating 1,400 seated guests and ensuring smooth execution and high levels of guest satisfaction.

Assisted the Business Development team by coordinating and hosting site inspections and FAM trips, effectively showcasing hotel facilities and services to potential clients.

Conducted detailed market research to uncover insights into consumer preferences and the competitive landscape, supporting the refinement of sales strategies and enhancement of product offerings.

Assisted owner with event organization, including wedding and baptism receptions, birthdays, and anniversaries.

Welcomed and seated guests, took orders and delivered an efficient and memorable dining experience.

Participated in a comprehensive front-of-house internship program, successfully completing rotations in various key positions, including server, hostess, bartender, and sommelier.

Collaborated closely with the restaurant manager to prepare for the reopening of the establishment following COVID-19 restrictions.

Delivered memorable experiences for high-profile guests, ensuring their satisfaction and contributing to the restaurant's reputation for hosting prestigious gatherings.