Simon-Alexander Brown

As part of my final year at EHL Hospitality Business School, I had the incredible opportunity to work on a Student Business Project (SBP) with Richemont. Over ten weeks, our team developed a comprehensive strategy to enhance hospitality and customer experience across Richemont boutiques. This involved conducting a comprehensive market analysis, creating detailed operational and managerial booklets, designing training programs for staff, and developing a tailored model to quantify and measure hospitality and service quality according to Richemont's specific needs. The project honed my skills in market research, strategic planning, and team collaboration, and I am proud of our work's potential to impact Richemont's customer service excellence positively.

• Participated in organising and creating the 2024 edition of the Young Hospitality Summit (YHS), the largest global student-run hospitality summit. YHS welcomes approximately 30 speakers, delegates from over 40 leading hospitality institutions, and media members each year.
• Contributed to the marketing outreach to students worldwide through social media platforms and university outreach, creating a captivating image to attract attendees to the summit.
• An integral part of the event team, overseeing organisation, logistics, and on-site support for delegates, partners, and speakers.
• Dedicated to creating a seamless and memorable experience at the Young Hospitality Summit.

-Assisted in organising and executing events and webinars, contributing to successful outreach initiatives.
-Managed inquiries from prospective executive participants , providing information and support throughout the application -
and admissions process.
-Cultivated relationships with corporate partners, engaging in discussions that included the identification of their needs and
negotiation for collaborative, customised training solutions for employees.
-Exceeded established enrolment targets by 30% through strategic outreach and personalised follow-up communications,
effectively managing a prospect list of over 500 potential students using CRM software.

-Waiter Experience: Demonstrated proficiency in providing exceptional service across a range of establishments, from 3 to 5-
star service levels.
-Event Waiter: Successfully served at various events, ensuring a high level of customer satisfaction and adherence to service
standards.
-Catering Events: Contributed to catering events, showcasing adaptability and efficiency in providing excellent service in
diverse settings.
-Gastronomic Waiting: Applied specialized skills in gastronomic waiting, elevating the dining experience through in-depth
knowledge of menu items and attentive customer service.

• Streamlined the R&D contract management process for a summer internship program, effectively tracking and organizing over 1000+ contracts, which improved retrieval efficiency and ensured seamless operations during peak season.
• Assisted negotiation calls for R&D collaborations with multiple companies worldwide seeking to partner with Nestlé.
• Verified and upheld R&D contract compliance in accordance with Nestlé standards.
• Organised and readied the department for the upcoming annual audit.

• Front desk and back office receptionist at the Morges hospital and private clinic.
• Operated at the front desk amid the COVID-19 epidemic and played a pivotal role in the team that executed safety procedures at the hospital entrance throughout the outbreak.
• Managed a multi-line phone system for a high-traffic office, efficiently handling an average of 200+ calls daily while providing excellent customer service and maintaining organized appointment schedules.