Sofiane Ghorbel

American Owned and Operated Luxury travel agency, concierge, and lifestyle management company. We curate exceptional, high-end travel experiences in America, Europe and in Africa, blending Impact to the local Communities, cultural depth, and personalized service to create unforgettable journeys for discerning travelers seeking authentic and exclusive experiences.

1. William Raveis Brokerage, Mortgage and Insurance, Shelton, CT www.raveis.com
2. Leading Real Estate companies of the World www.leadingre.com/
3. Luxury Portofolio International www.luxuryportfolio.com

• Conducted extensive market research and analysis to identify potential investment opportunities in multifamily and single-family properties across various states, including MN, CT, TX, FL, WI, MA, CA, and NC.
• Led the sourcing and evaluation process of value-add real estate assets, focusing on properties with significant upside potential and favorable market conditions.
• Utilized financial modeling and valuation techniques to assess the feasibility and profitability of potential acquisitions, ensuring alignment with investment objectives.
• Participated in negotiation processes and due diligence activities, collaborating with external partners such as brokers, attorneys, and property managers to facilitate smooth transaction processes.
• Prepared comprehensive investment memos and presentations for senior management and investment committees, providing detailed analysis and recommendations for investment decisions.
• Monitored and evaluated the performance of existing real estate assets, analyzing key performance indicators and market trends to optimize portfolio performance and identify opportunities for value enhancement.
• Assisted in the development and implementation of asset management strategies, working closely with property management teams to execute value-add initiatives and maximize returns on investment.
• Maintained accurate and up-to-date investment databases and financial models, ensuring data integrity and reliability for investment analysis and reporting purposes.

Small Hospitality Businesses Operations, Investment and Asset Management Consultancy
• Providing strategic guidance and advisory services to owners and investors, leveraging industry expertise and market insights to optimize portfolio performance and achieve investment objectives.
• Managing relationships with operators, franchisors, and third-party service providers, overseeing property operations, brand compliance, and performance standards to ensure alignment with investment goals and brand standards.
• Conducting regular property inspections and performance reviews, analyzing key performance indicators and operational metrics to identify areas for improvement and implement corrective actions as needed.
• Preparing and presenting investment proposals, business plans, and financial forecasts to clients and stakeholders, communicating complex financial concepts and investment strategies in a clear and concise manner.
• Staying abreast of industry trends, market developments, and regulatory changes affecting the hospitality sector, providing thought leadership and strategic guidance to clients and industry stakeholders.

• Oversaw operations of an upscale hotel with 170 rooms and suites, featuring 4 restaurants and bars, banqueting and meeting rooms, 2 pools, a spa wellness center, and a private beach.
• Led product development and repositioning efforts to enhance the hotel's offerings, including rooms, restaurants, bars, and spa services, to meet evolving guest preferences and market demands.
• Implemented one-to-one coaching initiatives to build trust and enhance collaboration among management and staff, fostering a culture of personalized service delivery and customer satisfaction.
• Developed and launched a comprehensive evaluation, hiring, and training program for service personnel, covering both front and back-of-house associates, resulting in a significant 60% reduction in employee turnover.
• Conducted market research and participated in international sales initiatives, including road shows and trade events, to attract new business and expand the hotel's customer base.
• Achieved notable increases in key performance metrics, including a 3% rise in hotel room occupancy, a 22% increase in average daily rate (ADR), a 19% improvement in revenue per available room (RevPar), and a 16% growth in food and beverage revenue.

• Oversaw operations of an upscale hotel with 170 rooms and suites, featuring 4 restaurants and bars, banqueting and meeting rooms, 2 pools, a spa wellness center, and a private beach.
• Led product development and repositioning efforts to enhance the hotel's offerings, including rooms, restaurants, bars, and spa services, to meet evolving guest preferences and market demands.
• Implemented one-to-one coaching initiatives to build trust and enhance collaboration among management and staff, fostering a culture of personalized service delivery and customer satisfaction.
• Developed and launched a comprehensive evaluation, hiring, and training program for service personnel, covering both front and back-of-house associates, resulting in a significant 60% reduction in employee turnover.
• Conducted market research and participated in international sales initiatives, including road shows and trade events, to attract new business and expand the hotel's customer base.
• Achieved notable increases in key performance metrics, including a 3% rise in hotel room occupancy, a 22% increase in average daily rate (ADR), a 19% improvement in revenue per available room (RevPar), and a 16% growth in food and beverage revenue.

• Oversaw operations of an upscale hotel with 170 rooms and suites, featuring 4 restaurants and bars, banqueting and meeting rooms, 2 pools, a spa wellness center, and a private beach.
• Led product development and repositioning efforts to enhance the hotel's offerings, including rooms, restaurants, bars, and spa services, to meet evolving guest preferences and market demands.
• Implemented one-to-one coaching initiatives to build trust and enhance collaboration among management and staff, fostering a culture of personalized service delivery and customer satisfaction.
• Developed and launched a comprehensive evaluation, hiring, and training program for service personnel, covering both front and back-of-house associates, resulting in a significant 60% reduction in employee turnover.
• Conducted market research and participated in international sales initiatives, including road shows and trade events, to attract new business and expand the hotel's customer base.
• Achieved notable increases in key performance metrics, including a 3% rise in hotel room occupancy, a 22% increase in average daily rate (ADR), a 19% improvement in revenue per available room (RevPar), and a 16% growth in food and beverage revenue.

• Managed operations for an international hotel chain established in 2010, overseeing the launch and operations of three Swiss brands: Royal, Swiss International, and Swiss Spirit.
• Played a pivotal role in developing and implementing standard operating procedures (SOP) to ensure consistent service quality and operational efficiency across hotel properties.
• Led the formulation of the overall development strategy for North Africa, establishing and nurturing relationships with new clients to drive business growth and expansion in the region.

• Managed operations for an international hotel chain established in 2010, overseeing the launch and operations of three Swiss brands: Royal, Swiss International, and Swiss Spirit.
• Played a pivotal role in developing and implementing standard operating procedures (SOP) to ensure consistent service quality and operational efficiency across hotel properties.
• Led the formulation of the overall development strategy for North Africa, establishing and nurturing relationships with new clients to drive business growth and expansion in the region.

• Managed operations for an international hotel chain established in 2010, overseeing the launch and operations of three Swiss brands: Royal, Swiss International, and Swiss Spirit.
• Played a pivotal role in developing and implementing standard operating procedures (SOP) to ensure consistent service quality and operational efficiency across hotel properties.
• Led the formulation of the overall development strategy for North Africa, establishing and nurturing relationships with new clients to drive business growth and expansion in the region.

• Spearheaded hotel real estate management, investment, and asset management initiatives, overseeing a portfolio of hospitality properties with a focus on maximizing asset value and investment returns.
• Conducted in-depth financial analysis and due diligence assessments to evaluate potential hotel investment opportunities, assessing market dynamics, financial performance, and risk factors to inform investment decisions.
• Negotiated and structured hotel acquisition and disposition transactions, including purchase agreements, joint venture partnerships, and financing arrangements, to optimize investment outcomes and mitigate risks.
• Developed tailored asset management strategies, identifying opportunities for revenue growth and cost savings.
• Managed end-to-end pipeline processes, including prospecting, proposal development, negotiation, and client relationship management, ensuring efficient and successful business development activities.
• Played a key role in negotiating management contracts and franchise agreements, leveraging strong negotiation skills and industry expertise to secure favorable terms and agreements.
• Contributed to audit mandates, quality assessments, and marketing and operations, collaborating with cross-functional teams to ensure compliance with regulatory standards and deliver high-quality audits.
• Conducted comprehensive financial analyses to assess the financial health of hotel investments and redevelopment projects, providing valuable insights to inform asset management strategies and investment decisions.

• Spearheaded hotel real estate management, investment, and asset management initiatives, overseeing a portfolio of hospitality properties with a focus on maximizing asset value and investment returns.
• Conducted in-depth financial analysis and due diligence assessments to evaluate potential hotel investment opportunities, assessing market dynamics, financial performance, and risk factors to inform investment decisions.
• Negotiated and structured hotel acquisition and disposition transactions, including purchase agreements, joint venture partnerships, and financing arrangements, to optimize investment outcomes and mitigate risks.
• Developed tailored asset management strategies, identifying opportunities for revenue growth and cost savings.
• Managed end-to-end pipeline processes, including prospecting, proposal development, negotiation, and client relationship management, ensuring efficient and successful business development activities.
• Played a key role in negotiating management contracts and franchise agreements, leveraging strong negotiation skills and industry expertise to secure favorable terms and agreements.
• Contributed to audit mandates, quality assessments, and marketing and operations, collaborating with cross-functional teams to ensure compliance with regulatory standards and deliver high-quality audits.
• Conducted comprehensive financial analyses to assess the financial health of hotel investments and redevelopment projects, providing valuable insights to inform asset management strategies and investment decisions.

• Spearheaded hotel real estate management, investment, and asset management initiatives, overseeing a portfolio of hospitality properties with a focus on maximizing asset value and investment returns.
• Conducted in-depth financial analysis and due diligence assessments to evaluate potential hotel investment opportunities, assessing market dynamics, financial performance, and risk factors to inform investment decisions.
• Negotiated and structured hotel acquisition and disposition transactions, including purchase agreements, joint venture partnerships, and financing arrangements, to optimize investment outcomes and mitigate risks.
• Developed tailored asset management strategies, identifying opportunities for revenue growth and cost savings.
• Managed end-to-end pipeline processes, including prospecting, proposal development, negotiation, and client relationship management, ensuring efficient and successful business development activities.
• Played a key role in negotiating management contracts and franchise agreements, leveraging strong negotiation skills and industry expertise to secure favorable terms and agreements.
• Contributed to audit mandates, quality assessments, and marketing and operations, collaborating with cross-functional teams to ensure compliance with regulatory standards and deliver high-quality audits.
• Conducted comprehensive financial analyses to assess the financial health of hotel investments and redevelopment projects, providing valuable insights to inform asset management strategies and investment decisions.

• Conducted comprehensive feasibility studies to assess the viability of hotel real estate development projects, analyzing market dynamics, competitive landscape, and financial projections.
• Researched potential investors and lenders to secure financing for hotel development projects, negotiating favorable terms and agreements to optimize project funding.
• Led construction project teams as the primary point of contact, overseeing project timelines, budgets, and quality standards to ensure successful project execution.
• Drove business development initiatives to identify and pursue new hotel development opportunities, leveraging market insights and industry relationships to expand the company's hotel portfolio.

• Conducted comprehensive feasibility studies to assess the viability of hotel real estate development projects, analyzing market dynamics, competitive landscape, and financial projections.
• Researched potential investors and lenders to secure financing for hotel development projects, negotiating favorable terms and agreements to optimize project funding.
• Led construction project teams as the primary point of contact, overseeing project timelines, budgets, and quality standards to ensure successful project execution.
• Drove business development initiatives to identify and pursue new hotel development opportunities, leveraging market insights and industry relationships to expand the company's hotel portfolio.

• Conducted comprehensive feasibility studies to assess the viability of hotel real estate development projects, analyzing market dynamics, competitive landscape, and financial projections.
• Researched potential investors and lenders to secure financing for hotel development projects, negotiating favorable terms and agreements to optimize project funding.
• Led construction project teams as the primary point of contact, overseeing project timelines, budgets, and quality standards to ensure successful project execution.
• Drove business development initiatives to identify and pursue new hotel development opportunities, leveraging market insights and industry relationships to expand the company's hotel portfolio.

• Led as General Manager during the pre-opening phase of a luxury boutique hotel, overseeing all operations for a successful launch.
• Led a team of professionals in executing pre-opening activities, including recruitment, training, and operational setup, resulting in a seamless and efficient operation upon opening.
• Collaborated closely with architects, designers, and contractors to ensure the hotel's facilities and amenities met the highest standards of luxury and guest satisfaction.
• Developed and implemented strategic plans and marketing initiatives to generate excitement and anticipation for the hotel's grand opening, resulting in a strong market presence and positive brand perception.

• Led as General Manager during the pre-opening phase of a luxury boutique hotel, overseeing all operations for a successful launch.
• Led a team of professionals in executing pre-opening activities, including recruitment, training, and operational setup, resulting in a seamless and efficient operation upon opening.
• Collaborated closely with architects, designers, and contractors to ensure the hotel's facilities and amenities met the highest standards of luxury and guest satisfaction.
• Developed and implemented strategic plans and marketing initiatives to generate excitement and anticipation for the hotel's grand opening, resulting in a strong market presence and positive brand perception.

• Led as General Manager during the pre-opening phase of a luxury boutique hotel, overseeing all operations for a successful launch.
• Led a team of professionals in executing pre-opening activities, including recruitment, training, and operational setup, resulting in a seamless and efficient operation upon opening.
• Collaborated closely with architects, designers, and contractors to ensure the hotel's facilities and amenities met the highest standards of luxury and guest satisfaction.
• Developed and implemented strategic plans and marketing initiatives to generate excitement and anticipation for the hotel's grand opening, resulting in a strong market presence and positive brand perception.

• Directed operations at a prestigious resort and Thalasso spa, overseeing departments such as rooms division, food and beverage, and guest services.
• Implemented strategic initiatives to enhance guest satisfaction and improve operational efficiency, resulting in increased revenue and guest loyalty.
• Managed departmental budgets, staffing levels, and performance metrics to achieve financial targets and operational excellence.
• Fostered a collaborative work environment and promoted team morale, resulting in high levels of employee engagement and productivity.
• Coordinated with corporate headquarters and regional management to ensure compliance with brand standards and guidelines, contributing to the overall success of the property.

- Directed all aspects of food and beverage operations at the Ulysse Palace Hotel and Thalassotherapy on Jerba Island, Tunisia.
- Oversaw the planning, implementation, and management of food and beverage services to ensure exceptional guest experiences and satisfaction.
- Developed and executed innovative menus, culinary concepts, and dining experiences to meet the diverse preferences of guests and optimize revenue generation.
- Managed inventory, procurement, and cost control measures to maximize profitability while maintaining high quality and freshness of food and beverage offerings.
- Led a team of food and beverage professionals, providing training, guidance, and support to ensure adherence to service standards and operational excellence.
- Implemented strategies to enhance efficiency, productivity, and guest satisfaction in food and beverage outlets, including restaurants, bars, and banqueting facilities.
- Collaborated with other hotel departments to coordinate events, promotions, and special initiatives, fostering a cohesive and seamless guest experience.
- Maintained compliance with health, safety, and sanitation standards, ensuring a clean and hygienic environment in all food and beverage areas.
- Utilized data analysis and feedback mechanisms to monitor performance, identify areas for improvement, and implement corrective actions as needed.
- Fostered a positive work culture and team morale, promoting collaboration, communication, and continuous learning among food and beverage staff.
- Achieved and exceeded food and beverage revenue targets, contributing to the overall success and profitability of the hotel.

- Actively participated in mystery checks and quality control assessments at three hotels in Tunis, Tunisia, contributing valuable insights to evaluate service standards and guest satisfaction.
- Assisted in implementing standard operating procedures (SOP) to ensure consistency and excellence in hotel operations, focusing on areas such as guest services, housekeeping, and food and beverage.
- Collaborated closely with senior consultants and hotel management teams to identify areas for improvement and proposed corrective actions to enhance service quality and guest experiences.
- Provided support in analyzing data and performance metrics to measure the effectiveness of quality control initiatives and track improvements over time.
- Contributed ideas and suggestions during team meetings and brainstorming sessions to develop innovative solutions and best practices in hospitality management.
- Assisted in the development of training programs and materials aimed at educating hotel staff on service standards, procedures, and guest interaction techniques.
- Played a key role in addressing guest complaints and resolving service-related issues alongside hotel management, demonstrating professionalism and a customer-centric approach.
- Maintained regular communication with senior consultants and DFK International stakeholders to provide updates on quality control findings and improvement efforts.
- Demonstrated a strong work ethic, eagerness to learn, and commitment to excellence, making valuable contributions to the success and reputation of DFK International.

- Assisted the Front Office Manager in overseeing daily operations of the front desk and guest services department, ensuring smooth check-in and check-out procedures, and resolving guest inquiries and concerns promptly and professionally.
- Acted as Duty Manager during assigned shifts, assuming responsibility for managing hotel operations and guest services in the absence of senior management, including evenings, weekends, and holidays.
- Supervised front office staff, providing guidance, training, and support to ensure adherence to company policies and service standards, and fostered a positive and productive work environment.
- Conducted regular audits of guest accounts, room inventory, and cashier transactions to maintain accuracy and compliance with financial controls and accounting procedures.
- Collaborated with housekeeping, maintenance, and food and beverage departments to coordinate guest requests and ensure seamless delivery of services and amenities.
- Implemented standard operating procedures (SOPs) and best practices in front office operations, focusing on efficiency, accuracy, and guest satisfaction.
- Participated in team meetings and training sessions to discuss operational updates, address challenges, and share feedback and ideas for improvement.
- Provided support to the Front Office Manager in developing and implementing strategies to optimize revenue, occupancy, and guest loyalty, including upselling techniques and promotional offers.
- Maintained up-to-date knowledge of hotel amenities, local attractions, and events to assist guests with inquiries.
- Demonstrated strong leadership, communication, and problem-solving skills, effectively managing guest issues and resolving conflicts.
- Committed to maintaining a high level of professionalism, integrity, and confidentiality in all interactions with guests, colleagues, and stakeholders, reflecting the values and reputation of The Residence Hotel and Spa and The Leading Hotels of The World.

- Assisted in the supervision of Accounts Payable, Receiving, and Inventory Management functions within the Financial and Accounting Department of Intercontinental Le Grand Hotel.
- Supported senior financial staff in processing accounts payable transactions, verifying invoices, and reconciling vendor accounts to ensure accuracy and timeliness of payments.
- Coordinated with receiving department personnel to facilitate the receipt and inspection of goods and materials, ensuring compliance with procurement policies and procedures.
- Assisted in managing inventory levels, conducting periodic stock counts, and reconciling physical inventory with accounting records to identify discrepancies and prevent inventory shrinkage.
- Participated in month-end and year-end closing processes, preparing journal entries, reconciliations, and financial reports under the guidance of senior accountants and financial analysts.
- Collaborated with cross-functional teams to address accounting and financial issues, resolve discrepancies, and improve process efficiency and accuracy.
- Utilized accounting software and financial systems to record transactions, generate reports, and analyze financial data, gaining practical experience in financial management and reporting.
- Received training and mentorship from experienced finance professionals, learning best practices and gaining exposure to various aspects of financial operations in the hospitality industry.
- Demonstrated strong attention to detail, analytical skills, and organizational abilities in performing accounting and financial tasks, contributing to the overall success of the Financial and Accounting Department.
- Committed to upholding the highest standards of professionalism, integrity, and confidentiality in handling sensitive financial information and interacting with colleagues and stakeholders.

• Participated in a comprehensive management training program focused on rooms division operations, gaining hands-on experience in front office management, housekeeping, and guest services.
• Assisted department heads in daily operations, including managing room inventory, coordinating guest arrivals and departures, and ensuring the highest levels of cleanliness and comfort for guests.
• Developed proficiency in property management systems and other relevant software applications, enhancing operational efficiency and guest satisfaction.

• Engaged in a structured training program focused on food and beverage operations, gaining exposure to various facets of restaurant and banquet management.
• Assisted in menu planning, inventory management, and cost control initiatives, contributing to the profitability and success of food and beverage outlets.
• Worked closely with culinary and service teams to deliver exceptional dining experiences, adhering to brand standards and guest expectations.

• Contributed to a comprehensive Hotel Feasibility & Valuation study within the Credit Loan Division, gaining insight into the assessment of potential hotel projects.