Syn Sheriann Heng

• Support cross-functional teams comprised of various discipline
experts
• Support implementation of APAC S&M initiatives
• Provide analytical support for large, complex, cross-function
transformational projects
• Actively engage internal partners to prepare content for materials

• Support cross-functional teams comprised of various discipline
experts
• Support implementation of APAC S&M initiatives
• Provide analytical support for large, complex, cross-function
transformational projects
• Actively engage internal partners to prepare content for materials

• Assisted with all general enquiries
• Handled compliments and complaints
• Ensured all requests and enquiries from different channels are resolved in a timely manner
• Worked effectively under extreme pressure and stress
• Created the Company's Daily Bulletin
• Assisted Front Desk when required
• Introduced the resorts' facilities and room orientation to all incoming guest

• Processed registrations and transactions efficiently
• Ensured guests’ satisfaction during their stay
• Worked effectively under extreme pressure and stress
• Handled complaints effectively by applying exceptional listening and communication skills
• Recommended packages to suit guests’ needs during their stay
• Liaised between various departments to communicate guests’ expectations