Thomas Singenberger

Pre Opening Resort Manager Aleenta Retreat Chiang Mai

• Implementation of repositioning concept including, 24 hours stay, flexible check in, breakfast until 2 pm, combination of a la carte and continental breakfast buffet.
• Daily online review tracking and responding; focus on Google reviews to establish a good reputation; Receiving 100% positive feedback over the first three month of operation.

• In charge of reopening planning of closed hotel (1year 7 months)
• Develop and implement a detailed re-opening plan and budget including a comprehensive F&B strategy to ensure the proper and timely re-opening of the Hotel by 1st December
• Capex work planning approval processes and execution such as pool deck installation, new kitchen, table refurbishing, AC

akyra TAS Sukhumvit | rebranded in 2021 to Tastoria Collection
TripAdvisor: Top 30 Hotels in Bangkok after 6 months (Dec 18); Certificate of Excellence 2019.
Booking.com: 9.7 for 2018.
Holiday Check: 6/6 for 2019.
Awards:
Smart Travel Asia no. 8 “Best Value Hotel in Asia”
Luxury Lifestyle Awards 2019 / Winner Category: “Luxury Boutique Hotel in Bangkok, Thailand”.

akyra TAS Sukhumvit / Rebranded to Tastoria Collection Sukhumvit (2021)

• Overseeing day to day operation of food and beverage services, including 4 outlets, banqueting, room service and mini bar at 325 rooms’ hotel.
• Holding full P&L accountability and manage direct and indirect a team of 120.
• Restructuring of F&B manning as well as establishing cross training opportunities resulting in manning reduction of 22% over a period of 9 months.
• Revamped food and beverage menus to bring the brand standards as well as improving menu engineering, which led to cost efficiency.
• Planning and in charge of service and menu development for Accor ASPAC conference with 300 persons over 5 days.
• Co organizing Lush Bangkok Music festival at Pullman as venue provider, being in charge of service and bars during the event in 7 areas, 9 bars and 1500 guests.
• Establishing training programs and implementing efficiency programs. Within employment period, bringing down service manning from 48 to 39 while increasing revenue.
• Reopened all buffets programs successfully with an increase of daily covers by 50% (brunch) and 174% (dinner).
• Increase YOY revenue in main revenue centre by 15.5% and profitability by 4.5 percentage points.

• Assisting the F&B Director in daily tasks, including quality management (LQA Standards) in all outlets, handling guest complaints, menu creation & planning, purchasing process and assisting in budgeting and forecast.
• Responsible for all F&B activities at Elements restaurant and in charge Restaurant Manager during dinner operation for the first seven months.
• Taking part in F&B promotion plan and development as well as executing promotional activities.

• Creation of F&B service SOP’s, taking part in developing concept and menu of all-day dining (Up & Above restaurant & bar) and signature western restaurant (Elements).
• Sourcing of equipment and supplier to meet the targeted opening date.
• Managing mass recruitment, staff training in service, menu and concept.
• Assisting in checking outlet and hotel facility for defects before the handover.

Fine Dining Manager, Into The Sea
37/40 points Thailand Tatler 2011, top 8 restaurants in Thailand.
Running F&B daily operation as well as VIP breakfast

Managing breakfast service at all day dining, providing F&B services on private island (Bon Island) and assisting island manager in daily tasks.
In charge of the fine dining outlet and working closely with Executive Chef in developing new concept direction as well as marketing ideas for the outlet. Replacing the Restaurant Manager from October 2010.

Cross training: Front Desk, Concierge, Revenue Management, Club Lounge (2 months), assisting Executive Chef, Hygiene Champion (2 months).

In charge of kitchen and service. Daily menu planning and cooking of food for 4-50 person. Host of club members. Service and running kiosk.