Professional experience
Concierge
THE SHILLA SEOUL , Seoul - Operational Internship
From September 2018 to September 2019
Provide information and recommendations on local features, attractions, entertainment, and arranging tours and activities
• Arranging transportation and excursions upon visitor request
• Gained experience in handling guest inquiries and resolving complaints
• Staff the concierge desk, maintaining a welcoming and organized workspace and being
readily available to assist guests with their needs
• Maintain clear and effective communication with guests and other hotel departments to
fulfill guest requests and ensure a high level of service
• Received commendations from both guests and management for outstanding
communication skills and professionalism in interactions with guests
• Successfully developed a guest recognition system that improved the hotel's ability to
anticipate guest needs and provide a more personalized experience