Baptiste Dos Reis

- Led and organized team-building initiatives to foster collaboration and enhance team dynamics
- Managed the full end to end recruitment process, including candidate sourcing, conducting interviews, and onboarding
- Coordinated and facilitated key meetings for the committee, ensuring efficient scheduling and communication
- Assisted in strategic planning and overall committee management

- Led a high-impact, company-wide operational excellence project, fostering cross-functional collaboration and driving measurable process improvements.

- Analysed property performance data and delivered strategic insights to senior leadership, directly influencing asset management decisions.

- Standardised property data and operational benchmarks across departments, strengthening data governance and promoting consistency in decision-making.

- Designed and delivered training sessions, presenting initiatives to senior management to ensure alignment and drive adoption across teams.

- Supported the rollout of an AI-powered internal chatbot, enhancing operational efficiency and significantly reducing internal email volume.

- Acted as a key liaison between corporate and property teams, using strong communication and emotional intelligence to align diverse stakeholders and resolve challenges proactively.

- Assisted with payroll and benefits administration using Basic PAYE Tools for UK employees and GreytHR for India, resolving issues and ensuring accuracy
- Revised and standardized appraisal documentation to enhance clarity, consistency, and ease of use for managers and employees
- Managed employee records, ensuring documentation accuracy and compliance with confidentiality laws
- Assisted with various administrative tasks, compliance reports, and employee engagement activities

- Provided personalized greetings and proactive service ensuring a welcoming guest experience
- Ensured high profile guests received exceptional service, catering for special requests and prompt
complaint resolution for a high level of satisfaction
- Back of house GEM (Guest Experience Management) documentation and updating guest profiles
through Opera system
- Trained new employees into qualified personnel and produced the official internship guide to facilitate
learning for future employees