Charlotte Giroud

- Represented and strengthened Moncler’s brand presence on EHL campus; supported initiatives in collaboration with the Moncler team.

- Assisted in developing and delivering trade marketing assets and tools for B2B and B2B2C initiatives
- Supported global coordination of local trade marketing activations
- Created briefs and provided feedback to creative agencies, ensuring timely, goal-aligned delivery of marketing materials in an English-speaking environment

- Managed Instagram and LinkedIn; created content to promote tasting events
- Welcomed students and winery owners during tasting events and gatherings

I did a reception internship in a renowned company, in order to familiarize myself with the different sectors of a hotel with the aim of entering EHL - Hospitality Business School. Enthusiastic and motivated, I am ready to support the reception team in all activities necessary to ensure customer and patient satisfaction and the smooth running of daily operations.

Reception duties:
- Greet customers and patients, guide them and respond to their requests
- Manage reservations, check-in and check-out of customers and patients
- Ensure coordination between the various departments of the hotel, in particular the hospital department
- Manage telephone calls and requests for information
- Provide information on local activities and tourist attractions
- Perform administrative tasks such as invoice management

Kitchen stains:
- Assist the chefs and the kitchen team in the preparation of the dishes
- Participate in setting up workstations and cleaning the workspace
- Prepare the ingredients needed to make the recipes
- Perform preparation tasks, such as peeling, cutting and mixing food
- Contribute to the coordination of orders and compliance with quality and hygiene standards
- Assist in the creation and presentation of dishes, as directed by the chef

Software used: Unicodata, Outlook, Protel, CHUV hospital software (Axya, theo,)

I recently completed an enriching internship in a boutique hotel located in the Crans-Montana region. During this internship, I had the opportunity to familiarize myself with catering operations and to discover the profession of chambermaid. Passionate about the hotel industry, I would like to use my practical experiences to achieve my goal of accessing Ecole Hôtelière de Lausanne.

Internship experience:
- Assist the catering team in setting up tables, serving meals and clearing.
- Greet customers with courtesy, answer their questions and advise them on food and drink.
- Learn and respect hygiene and food safety standards.
- Assist the maid team in cleaning and preparing the rooms, changing sheets and towels.
- Ensure rooms are clean, well-maintained and ready to welcome guests.
- Collaborate with the reception to ensure effective coordination and provide an overall quality experience for customers.

Software used : Mews, Salto