Expériences professionnelles
Learning manager south of france assistant
CHANEL , Monaco
De Juillet 2023 à Janvier 2024
Designed and implemented training across 5 boutiques to ensure consistent excellence in client experience, improving staff KPIs by up to +20%
- Performed onboarding, events and briefings for teams of up to 90 employees
- Measured training impact through KPIs and feedback reports
Fashion advisor trainee
CHANEL , Monaco
De Juin 2022 à Septembre 2022
Client advising and sales, ensuring boutique service standards and operational excellence. N. 1 learner in June 2022 for France and Monaco
- Drove up to €50k in daily sales with luxury service delivery
- Managed 20+ client calls daily and managed CRM follow-ups to build loyalty
Front office trainee hotel hermitage
Monte Carlo SBM - Société des Bains de Mer , Monaco
De Mars 2022 à Juin 2022
Delivered tailored assistance at a Leading Hotels of the World property with 277 rooms, welcoming an average of 330 guests daily
- Co-ordinated VIP arrivals and logistics during the Monaco F1 Grand Prix
Founder and manager
ETI BOUTIQUE , Courmayeur
De Novembre 2020 à Septembre 2025
Founded and scaled a luxury cashmere brand, launching 4 curated collections annually, generating €600K cumulative revenue
- Directed supply chain and quality control, driving 10% annual sales growth
- Recruited and trained 5 employees to deliver a high-end client experience
Real estate agent & client manager
ETI VACANZE , Courmayeur
De Juin 2020 à Septembre 2025
Managed office operations and client relations for a portfolio of 92 properties, handling high-value transactions and international clientele
- Contracted property sales of €10M+ and rental portfolio worth €40.5M
- Led marketing strategies, increasing online profile engagement by +20%
Formations complémentaires
BBA in International Hospitality Business
Glion Institute of Higher Education - Luxury Brand Strategy (Honours with Distinction)
2021 à 2025
Store Management
SDA
2019 à 2019
Mini MBA
International Business Management Institute (IBMI)
2021 à 2021
Summer Bootcamp
Hult
2024 à 2024
Associations
Parcours officiels
Langues
Italien - Langue maternelle
Français - Courant
Anglais - Courant
Espagnol - Notion
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