Margaux

As a hostess, my role is to warmly welcome customers, meet their needs and direct them to the appropriate services. I ensure that their experience is as pleasant as possible by providing attentive service and resolving any problems that may arise. My priority is to create a welcoming and professional atmosphere, where customers feel welcome and cared for.

Contributed to the company’s commercial growth by helping expand the partner network and structuring sales activities. Took part in preparing offers, following up with clients, and analyzing market trends, while also creating tools to monitor sales and performance. This role gave me insight into business strategy and strengthened my ability to work with precision, organisation, and a results-driven mindset.

Immersed in the world of luxury hospitality through rotations in Front Office and Housekeeping. Welcomed and assisted guests at reception, handled requests and problem-solving, and supported the housekeeping team with room inspections and operational follow-up. Learned the importance of precision, discretion, and service excellence in a 5★ environment where every detail matters.

Promotion of Group brands at major festivals (Montreux Jazz Festival) and events in Switzerland

Immersed in the world of luxury hospitality through rotations in Front Office and Housekeeping. Welcomed and assisted guests at reception, handled requests and problem-solving, and supported the housekeeping team with room inspections and operational follow-up. Learned the importance of precision, discretion, and service excellence in a 5★ environment where every detail matters.

Part of the management team of the largest restaurant in
Switzerland in terms of turnover, with responsibility for the Food
division. Supervised up to 50 employees per shift within a total team
of 130, ensuring smooth operations through staff supervision, stock
monitoring, and financial controls (cash & safes). Contributed to
staff training, evaluations, and communication, while maintaining
strict compliance with hygiene and service standards. Developed
strong skills in leadership, operational efficiency, and service quality
in a high-pressure environment.