Maria Giulia Arcelli

Improving the hospitality side of the offering (bistro and tasting room): Create a deplation stock management plan and pricing strategy for their premium wine locally and internationally

EHL Alliance Brand Ambassador representing Champagne Laurent-Perrier

Assisting in preparing and issuing the hotels’ monthly trading review minutes and site inspection reports
• Supporting the review and critical assessment of the hotels’ actual performance to budget and prior years
• Consolidating and analyzing the financial data related to the hotel operations including P&L profitability
assessment, capital expenditure requests process and projects feasibility appraisal
• Consolidating and analyzing local and international market intelligence information in various hospitality fields (Rooms, F&B, Spa, Retail...). Definition and production of key benchmarks and best practices
amongst the hotels’ competitive sets
• Assisting in analyzing the hotels’ proposed budgets, marketing plans, capital expenditures and operating
plans for compliance with Ownership's expectations
• Supporting the preparation and consolidation of presentations, memorandum and internal notes to senior
leadership
• Reviewing third-party agreements and contracts related to the portfolio ensuring consistency with
actual operations and identifying any potential optimization levers
• Supporting operational, technical and financial audits (e.g. Hotel operators’ centralized and shared
services, Rooms distribution cost of sales, Energy Performance Review, 3rd partyagreements...)

managing hotel bookings, room prices, customer requests,
daily billing of minibar and laundry
daily cash register

For a leading food and lifestyle group, redesigned the digital strategy and material to increase sales of lifestyle and cookingclasses

I was employed at the reception of an exclusive Relais & Chateaux hotel and organized personalized check-in experiences.

- managing reservations, emails
- check-in/ out
- contact with customers throughout the stay
- personalizing guests' stays
- making reservations for restaurants/ activities
- preparing new arrivals
- Daily billing of minibar consumption & cargo
laundromat

I held an F&B hostess/server position.

Employeed in Food & Beverage hostess/server in the hotel restaurant
- set up
- serving
- taking orders
- cleaning

Provided support in different departments: Housekeeping, Guest Relations, Events and Sales & Management