Mariam Hassan Galal Fayek

Student Assistant | EHL Student Security Team Undergoing professional security training and a first aid course with EHL Nursing, gaining hands-on experience in crisis management, risk assessment, and conflict resolution; essential skills for leadership in hospitality and operations.

Qualified leads using Envision and ensured timely RFP submissions for upcoming contract year. Trained in corporate production strategies to secure high-yield accounts and nurture client relationships. Participated in Sales Blitz targeting key Dubai business hubs; engaged senior stakeholders at Lenovo, Nike, KPMG, LinkedIn, TikTok, and others. Conducted tailored follow-ups via calls and emails, inviting prospects for property site visits. Proficient in analyzing pickup reports, interpreting segment performance, identifying issues affecting room pickup, and delivering actionable revenue management insights.

Trained on rate code analysis and seasonal promotions to optimize leisure revenue. Conducted market and competitor analysis to inform rate and package adjustments. Supported negotiation and drafting of DMC contracts. Developed leisure sales strategies targeting travel trade partners using data-driven insights. Received in-depth training on core revenue principles including: Rate Strategy: Static vs. dynamic pricing, LOS restrictions, overbooking, rate fencing, and parity. Performance Analysis: Interpreted reports like Daily Revenue Report, Pickup Report, STR, and Segment Reports. Key Metrics: Forecasted occupancy, RevPAR, ADR, and pickup trends using on-the-books (OTB) data and pace reports.

I oversee outreach to potential sponsors, maintain strong sponsor relationships, and ensure all sponsors receive the visibility and benefits outlined in their agreements. I manage proposals, coordinate sponsor activities, and lead strategic efforts to maximize the event’s impact through effective sponsorship management.

The panel discussion featuring Dan Ruff (CEO of Belmond), Jana Bauduin (Tiffany & Co. Geneva Store Director), and Yuwei Yeh (Department Head, Leather Goods, Christian Dior Couture Geneva) provided invaluable lessons on leadership in luxury.

Responsible for receiving visitors by greeting them in person or on the telephone; answering or referring inquiries
Maintains employee and department directories as a guide for directing visitors
Offers beverage to guests where necessary
Schedules meetings and travel for executives, as well as appointments for customers
Documents and communicates actions, irregularities, and continuing needs to maintain continuity among work teams
Contributes to team effort when required
Operates telephone switchboard, answers and transfers calls to appropriate units
Takes messages and communicates them to appropriate enquirers
Handles outgoing mails; sorts and distributes incoming mails
Responsible for placing outgoing calls and conference calls as needed
Drafts, reviews, and proofreads office documents
Responsible for basic data entry as assigned
Maintains and stocks basic office supplies
Responsible for operating and maintaining office machines, including printers, copiers, and fax
Ensures compliance with company rules and regulations in the reception area.

Collaborating with some of the world's finest chefs, I refined my skills in crafting exquisite confections. The course provided a unique platform to learn and innovate alongside industry luminaries, imparting invaluable insights into the nuances of pastry creation.

I had the privilege of creating sophisticated cocktails and providing exemplary service to a diverse and discerning clientele.

Collaborated with Michelin-starred chef Lucrece Lachio. Under her guidance, I delved into the artistry of haute cuisine, refining my culinary skills and mastering the intricacies of Michelin standards.

I analyzed detailed Banquet Event Orders, led event planning from start to finish, and coordinated a team of 10 to ensure flawless execution. Managing high-profile events in Lausanne, I handled complex logistics and upheld the highest service standards with meticulous attention to detail.

My role involved analyzing intricate Banquet Event Orders, orchestrating events from inception, and overseeing preparations from start to finish. This immersive experience demanded a keen eye for detail as I collaborated with a team of 10 individuals, effectively delegating tasks for flawless execution. Working on high-profile events in Lausanne, I navigated the complexities of logistics and service delivery, ensuring that every element was meticulously crafted to meet the highest standards.